Senior People Business Partner, Operations

Role

As a Senior People Business Partner, you’ll partner with leaders across our global Operations org to understand business priorities, strengthen teams, and support continued growth and international expansion. You’ll act as a trusted advisor to senior leaders, helping drive people strategy, org design, and key talent decisions. You’ll also play a key role in shaping and executing People programs that enable teams to do their best work.

Responsibilities

• Coach leaders and managers to improve team effectiveness, performance, and employee experience
• Partner on people strategy, including org design, workforce planning, and team development
• Advise on employee relations matters, including performance, behavior, and investigations, partnering with legal as needed
• Drive core people processes (compensation, performance cycles, talent planning) for your org
• Partner with COEs (L&D, Total Rewards, People Ops) to shape and deliver effective programs
• Leverage data and insights to proactively identify and address talent risks (e.g., attrition, engagement)
• Lead change management across reorgs, role changes, and evolving business priorities
• Support manager development across inclusion, team effectiveness, and leadership capability
• Lead org-specific initiatives tied to business needs
• Use engagement surveys and people data to inform decisions around culture, growth, retention, and performance

Requirements

• 7+ Years As An HR Business Partner, With At Least 4+ Years Supporting Operations Teams (customer Support, Trust & Risk, Hourly Agent Populations) In a Remote Or Distributed Environment
• Deep familiarity with the employee lifecycle for hourly CX, Trust & Risk, and customer support populations
• A strong partnership mindset - you build trust quickly with leaders, managers, and employees at all levels
• Experience in fast-paced, high-growth environments - you're proactive, action-oriented, and comfortable iterating
• Sound judgment and discretion when handling sensitive situations, with strong attention to detail
• Clear, effective communication built for a remote-first environment
• Strong prioritization skills and a consistent line of sight to business goals
• Comfort working with data to surface insights and inform decisions

Qualifications

• Curiosity about whatnot
• Low ego, a growth mindset, and a willingness to lean into action and high impact

Skills

• Strong partnership mindset
• Proactive, action-oriented approach
• Attention to detail
• Effective communication
• Data-driven decision making

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retail; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave

Pay

$195K - $230K

Schedule

Remote/co-located team