Senior People Operations Business Partner

About the role

Group 1 Automotive, Inc. is seeking to hire a Senior People Operations Business Partner. This role serves as a strategic HR advisor to one of the Company's largest dealership markets, partnering closely with business leaders to drive organizational effectiveness, workforce performance, and employee engagement across a multi-store retail environment.

Responsibilities

• Lead complex employee relations matters, including workplace investigations, policy interpretation, conflict resolution, corrective actions, and performance management.
• Mitigate organizational risk while ensuring consistent application of Company policies.
• Partner with Legal and other internal stakeholders on sensitive employee matters as needed.
• Serve as the primary People Operations Business Partner for an assigned dealership market, supporting General Managers, Market Directors, and operational leadership.
• Build trusted relationships with business leaders by providing strategic HR guidance aligned with operational and financial objectives.
• Coach, influence, and challenge leaders on organizational effectiveness, workforce planning, employee engagement, and performance management.
• Partner with leadership to develop action plans that improve retention, productivity, and overall business performance.
• Partner with business leaders to develop talent strategies that support current and future business needs.
• Facilitate talent review and calibration sessions to identify high-potential talent and support succession planning initiatives.
• Identify organizational capability gaps and implement development strategies to strengthen leadership pipelines.
• Support acquisitions, reorganizations, and organizational change initiatives.
• Work with leaders to analyze workforce metrics and People Operations data to identify trends, risks, and opportunities for continuous improvement.
• Translate workforce analytics into actionable recommendations that support business objectives.
• Lead organizational change initiatives by developing communication, implementation, and adoption strategies.
• Promote consistent People Operations practices and operational excellence across multiple dealership locations.
• Collaborate with Talent Acquisition, People Operations, Compensation, Benefits, Payroll, Learning & Development, and other Centers of Excellence to deliver integrated HR solutions.
• Manage workload, calendar, travel schedule, and business priorities in a dynamic environment.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 7+ years of progressive Human Resources Business Partner or HR Generalist experience supporting field operations.
• Experience supporting retail, automotive, hospitality, healthcare, manufacturing, or other high-volume, customer-facing organizations.
• Demonstrated success partnering directly with General Managers, Regional or Market Directors, and operational leadership.
• Extensive experience leading employee investigations and resolving complex workplace issues.
• Experience driving organizational change and influencing business leaders.
• Strong knowledge of: Organizational design, Talent management, Succession planning, Workforce planning, Performance management, and Experience leveraging workforce analytics to drive business decisions.
• Exceptional communication, presentation, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Strong knowledge of federal and state employment laws and HR compliance.