Senior Business Operations and Growth Lead, Ticketing

About the role

Airbnb's New Initiatives Team is the internal engine for building new businesses. We identify opportunities beyond Airbnb's core offering, test them quickly, and scale what works into durable, high-performing businesses with global reach. The team operates across the full arc from early concept and market validation through to operational frameworks and growth strategies. We work across every function—Product, Engineering, Design, Marketing, Supply, and Finance—and are accountable for turning insights into outcomes.

As a Senior Business Strategy and Operations Lead for Ticketing, you will define the strategy, set priorities, and drive Airbnb's tickets business to its goals. You will own outcomes such as supply activation, tickets sold, Gross Booking Value, and guest experience quality. Cross-functional teams rely on the priorities you set, and you are accountable for ensuring those priorities are the right ones. This role carries strategic authority, requiring you to define what the business works on, push back when plans fall short, and make decisions that keep the business on track.

Responsibilities

• Strategic Leadership: Define and drive Airbnb's approach to tickets. Identify key partners and categories, build business cases, and translate market dynamics into growth plans that impact supply activation, GBV, and customer experience.
• Market and Partner Intelligence: Maintain a deep, current understanding of the ticketing market across tours, activities, attractions, and live events. Develop expertise in OTAs, primary and secondary ticketers, reservation systems, and channel managers. Synthesize intelligence and relationships to shape Airbnb’s priorities.
• Analytical Excellence: Build financial models, performance frameworks, and operational analyses to underpin strategic decisions. Dive deep into data, translate complex findings into clear, actionable recommendations.
• Cross-Functional Collaboration: Work with Product, Marketing, Supply, Finance, and Partnerships to align plans, close gaps, and prioritize effectively. Shape requirements, influence roadmaps, and define demand flows with distribution technology partners.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations.
• Innovation and Growth: Identify new levers—such as incentive structures, partner programs, or go-to-market approaches—to accelerate supply activation, tickets sold, GBV, and the Airbnb flywheel. Bring creativity to both strategy and execution.

Requirements

• 12+ years of experience in strategy, business operations, or a closely related field at a high-growth technology or marketplace company. A track record of owning ambiguous, high-impact problems and delivering measurable results. MBA preferred.
• Analytical Depth: Builds complex financial and operational models, finds non-obvious insights in large datasets, and communicates findings with precision. Proficient in Excel; SQL experience strongly preferred. Actively uses AI tools to enhance analysis.
• Product Fluency: Understands how software products are built, can identify gaps, write structured requirements, and influence product roadmaps without owning engineering resources.
• Marketing Fluency: Understands growth and acquisition mechanics, has worked with or alongside marketing teams on demand-side programs, and can think rigorously about driving conversion and LTV.
• Experience in or adjacent to the ticketing technology ecosystem—channel managers, reservation systems, and ticketing platforms.
• Operates effectively without direct authority: earns influence through the quality of analysis and clarity of recommendations; builds strong working relationships across functions and levels.
• A self-starter who continuously learns new tools, domains, and methods without prompting. Comfortable finding answers in unexplored areas.
• Outcome-obsessed: focuses on the metrics that matter, brings creativity and persistence to removing obstacles, and adjusts approach quickly when needed.
• Exceptional communicator: writes and presents with clarity and precision, adapting fluently for data reviews, partner negotiations, or executive audiences.

Location

This position is US-Remote Eligible. You must live in a state where Airbnb, Inc. has a registered entity. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.

Pay

Pay Range: $204,000—$249,000 USD. The actual base pay is dependent on factors such as training, transferable skills, work experience, business needs, and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.