Senior Business Operations Lead

Why This Role Matters

• Leads and executes strategic initiatives across three major customer accounts, serving as a key liaison between account directors, customers, and cross-functional teams to drive business growth and customer success.
• Plays a critical role in improving operational performance by managing budgets, supporting supply and demand planning, and ensuring alignment between sales, supply chain, and account leadership teams.
• Drives accountability and project execution across multiple stakeholders, leveraging strong project management, business intelligence reporting, and data analysis to deliver measurable business results.
• Directly supports volume and margin growth objectives by identifying opportunities, resolving operational challenges, and ensuring key customer initiatives are delivered effectively and on schedule.

What You'll Do

• Drive topline revenue and margin performance by supporting pricing, promotions, assortment optimization, and volume planning activities.
• Partner with account teams to develop fact-based selling tools, customer scorecards, and performance insights that directly support customer negotiations and growth initiatives.
• Own forecasting, tracking, and analysis of revenue, shipments, mix, and profitability versus plan; identify risks and opportunities and recommend corrective actions.
• Support annual operating plans, customer joint business plans (JBPs), and incremental revenue-building initiatives.
• Act as the central liaison between field sales teams and Akron-based functions including Finance, Supply Chain, Marketing, Demand Planning, Category Management, and Pricing.
• Ensure alignment on priorities, timelines, and decision-making to enable fast, coordinated execution of customer initiatives.
• Translate customer needs and field feedback into clear action items for cross-functional partners, while communicating Akron-driven strategies to the field.
• Lead recurring operating rhythms (weekly/monthly business reviews) to ensure clarity, accountability, and follow-through.
• Lead high-impact projects and strategic initiatives aimed at improving revenue performance, operational efficiency, or customer execution (e.g., assortment resets, pricing architecture changes, new product launches, or system/process improvements).
• Develop project plans, manage timelines, and hold cross-functional teams accountable for deliverables.
• Identify process gaps and inefficiencies within sales operations and design scalable, sustainable solutions.
• Support change management efforts to ensure successful adoption of new tools, processes, and ways of working.
• Own coordination and continuous improvement of dashboards, scorecards, and reporting that track KPIs such as revenue, share, mix, inventory, in-stocks, and promotional effectiveness.
• Leverage internal systems and data sources to provide actionable insights, not just reporting.
• Ensure data accuracy, clarity, and consistency across all Walmart and Club reporting.

What We're Looking For

• Bachelor's degree in Business, Finance, Marketing, Supply Chain, or related field. MBA preferred.
• 8+ years of experience in sales operations, business operations, commercial analytics, finance, or related functions.
• Experience supporting large retail customers and cross-functional commercial organizations.
• Advanced proficiency in Microsoft Excel and business reporting/analytics tools.
• Strong business acumen and commercial analytics capabilities.
• Expertise in forecasting, financial analysis, KPI reporting, and business planning.
• Ability to translate data into actionable insights and business recommendations.
• Strong project management and cross-functional leadership skills.
• Experience leading process improvements and change initiatives.
• Excellent communication, presentation, and stakeholder management abilities.

Relocation Available: No
Sponsorship Available: No
Travel: Yes