Senior Programs & Business Operations Lead
About the role
This organization operates a global platform connecting millions of hosts and guests, facilitating unique stays and experiences worldwide. It addresses the challenge of authentic community connection through curated local activities and accommodations, achieving significant scale and impact across diverse international markets.
About the role
The Senior Programs & Business Operations Lead will oversee the merchandising strategy for discoverability within the Experiences team. This role bridges business and product operations, influencing how experiences are presented to users to enhance engagement. By partnering closely with product, engineering, and supply teams, this position drives improvements in ranking, personalization, and reporting to optimize user experience and growth.
Responsibilities
- Define and manage the demand-side merchandising strategy, including placement and sequencing of offerings
- Advocate for dynamic, context-aware ranking based on factors like timing, trends, and traveler profiles
- Prioritize and assess experiments aimed at improving discoverability
- Collaborate as a senior demand counterpart with product and engineering teams on ranking and personalization
- Clarify ownership boundaries between demand, supply, and product mandates
- Maintain active communication between product and operations teams
- Develop dashboards and measurement tools for discoverability and placement performance
- Address analytics and tooling gaps to accelerate learning and iteration
- Provide data-driven insights to guide merchandising investments
Requirements
- 12+ years experience in business operations, product operations, or strategy, preferably within marketplaces or consumer platforms
- Strong analytical skills with experience building measurements and translating insights into decisions
- Proven partnership with product and engineering on ranking, search, personalization, or merchandising
- Ability to navigate ambiguity and align senior stakeholders with competing priorities
- Effective communication skills to influence technical roadmaps without direct ownership
- Preferred: experience with search/ranking or merchandising systems
- Preferred: proficiency in SQL or similar analytics tools
Pay
Pay Range $204,000—$249,000 USD