Senior Business Analyst

About the role

The Sr/Business Analyst will join a team to generate insights that will guide our operational strategy and day-to-day execution. The role involves uncovering trends and correlations to develop insights that can materially improve our operational decisions, applying data mining, quantitative analysis, and statistical models to understand customer interactions, and collaborating with various teams to develop best practices.

Responsibilities

• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals.
• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with Management on important issues and projects.
• Audit and document existing business procedures.
• Develop recommendations for new methods / procedures, implementation plans, schedules and written reports for management to evaluate.
• Maintain recordkeeping database and produce reports.
• Review reports and recommend productivity and efficiency improvements.
• Research and analyze other comparable organizations / operations.
• Support Business reviews for strategic clients by developing and presenting materials to illustrate DSV’s performance and value creation.
• Analyze business cases and existing data to identify new cost savings initiatives to develop into case studies for presentation to clients.
• Develop client relationship management skills via involvement in implementation support, AQP meetings, Deep Dives, Business Reviews, etc.
• Responsible for the design, development and implementation of IT solutions across functions.
• Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT Solutions.
• Other duties as assigned.

Requirements

• Bachelor's degree required, advanced degree preferred.
• 5+ years’ experience in Warehouse or Distribution Operations preferred with emphasis in Logistics or Supply Chain Management, Business, or Sales and Marketing.

Skills, Knowledge & Abilities

• Excellent computer skills, including MS Office Suite (including Excel pivot tables and formulas), Windows, or Visio.
• Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
• Comfortable communicating with individuals throughout all levels of the organization.
• Demonstrated ability to work in a matrix environment.
• Understanding of the company’s business strategy, vision and operations as well as regional working relationships.
• Ability to gain knowledge and understanding of Client specific strategic objectives.

Physical Demands

• Rarely exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals.
• Exposure to noise level in the work environment is usually low to moderate.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.