Senior Associate, Salesforce System Administrator

About the role

KIPP NYC is a non-profit network of 18 free, public charter schools in the Bronx, Brooklyn, and Manhattan. We partner with families and communities to create joyful, academically excellent schools that prepare students for college, career, and beyond. This role is part of KIPP NYC's Shared Services Team.

Responsibilities

• Administer and maintain KIPP NYC's Salesforce platform, ensuring system stability, performance, and reliability.
• Manage user provisioning, permissions, profiles, licensing, page layouts, objects, fields, workflows, and system configuration.
• Build and maintain reports, dashboards, and automated processes that support organizational decision-making.
• Maintain system documentation and ensure platform configurations reflect evolving organizational needs.
• Identify opportunities for automation, system enhancements, and process improvements that increase efficiency and improve the user experience.
• Gather business requirements and partner with internal stakeholders and vendors to implement scalable Salesforce solutions.
• Support the end-to-end student recruitment and enrollment lifecycle, including lead management, applications, lotteries, waitlists, registration, and onboarding.
• Partner with Student Recruitment & Enrollment teams to streamline operational workflows and reduce manual processes.
• Support integrations between Salesforce, PowerSchool, and other student information and enrollment systems.
• Develop reports and dashboards that help regional and school-based teams monitor enrollment progress and make data-informed decisions.
• Support Salesforce Marketing Cloud and integrated communication platforms used for family outreach and engagement.
• Manage audience segmentation, communication preferences, and campaign tracking.
• Support the setup and monitoring of automated communications related to recruitment, enrollment, registration, and family engagement.
• Partner with Marketing & Communications teams to improve campaign performance, reporting, and family communication strategies.
• Support Advancement operations, including donor relationship management, prospect tracking, gift processing, and grant management.
• Partner with Advancement teams to improve fundraising workflows and data management practices.
• Support integrations with fundraising platforms and third-party donor management tools.
• Maintain accurate constituent data and reporting to support fundraising strategy and stewardship.
• Develop reports, dashboards, and data visualizations that provide actionable insights for regional and school-based teams.
• Monitor and improve data quality through duplicate management, validation rules, governance processes, and routine audits.
• Analyze trends and partner with stakeholders to identify opportunities for operational improvement.
• Promote best practices for data integrity and effective system usage across departments.
• Serve as the primary Tier 1 support contact for Salesforce users across the organization.
• Troubleshoot user issues and coordinate with vendors or internal technology teams when escalation is needed.
• Develop user guides, documentation, and training materials that support effective platform adoption.
• Deliver training sessions and ongoing support for new and existing users.
• Build strong relationships across departments by providing responsive, solutions-oriented customer service and technical support.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum of two years of experience administering Salesforce or comparable CRM platforms.
• Experience supporting Student Recruitment & Enrollment, Marketing, Advancement, or customer relationship management processes preferred.
• Experience with Salesforce Education Cloud, Experience Cloud, Marketing Cloud, or related Salesforce products preferred.
• Knowledge of system integrations, data synchronization, automation tools, and reporting.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Experience developing reports, dashboards, and data visualizations to support business decision-making.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to translate technical concepts into accessible solutions for non-technical users.
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-service mindset with a commitment to continuous improvement and operational excellence.
• Demonstrated ability to build productive relationships across diverse stakeholder groups.
• Deep commitment to KIPP NYC's mission and belief that strong operational systems contribute to excellent experiences for students, families, and staff.

Benefits

• Robust benefits that include medical, dental, and vision.
• 403(b) retirement plan with a 50% match after 6 months.
• Generous Time-Off aligned with the school calendar.
• Up to 12 weeks of 100% parental leave.
• Bright Horizon Back-up Child and Elder care.
• Employer-paid Life Insurance and Short-term/Long-term disability.
• Employee incentives include 8 Weeks paid Sabbatical after 10 years, annual professional development funds, and tuition reimbursement.