Senior Salesforce System Administrator

Responsibilities

• Serve as a senior administrator responsible for configuring, maintaining, and enhancing Salesforce functionality in support of recruitment and enrollment operations.
• Maintain and improve automation, data stewardship processes, and overall system reliability in an environment with ongoing demand and a sizable backlog.
• Adhere to university policies, security standards, and Salesforce best practices.
• Design and implement scalable, maintainable declarative solutions aligned with business needs, platform best practices, and long-term sustainability.
• Translate complex business requirements into practical Salesforce solutions, asking thoughtful questions and providing clear recommendations on feasibility, tradeoffs, and approach.
• Own assigned projects and enhancements from intake through delivery, exercising sound judgment and coordinating with other Salesforce team members and stakeholders as appropriate.
• Act as a trusted partner to front-line recruitment teams, enrollment leadership, data, and marketing stakeholders.
• Contribute to the ongoing expansion of recruitment use cases into an established Salesforce environment.
• Support data quality efforts including deduplication, data hygiene, and selective use of ETL tools such as Data Loader, Workbench, and DemandTools.
• Maintain system and process documentation in alignment with university standards and team practices.
• Participate in release activities and deployments, including occasional after-hours work as required.

Qualifications

• Bachelor's degree in a related field.
• Minimum of four (4) years of experience administering Salesforce in a production environment.
• Demonstrated experience supporting Salesforce Sales Cloud; experience with Service Cloud is strongly preferred.
• Proven expertise in declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management.
• Experience designing and maintaining data models with attention to relationships, reporting needs, and data integrity.
• Demonstrated ability to elicit requirements, analyze business processes, and deliver effective Salesforce solutions.
• Able to manage multiple priorities in a high-demand environment while maintaining attention to detail and quality.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders and provide informed guidance.

Required Certifications

• ServiceNow Platform Administrator I
• ServiceNow Platform Administrator II
• ServiceNow Platform App Builder

Preferred Qualifications

• Experience supporting Salesforce in a higher education, enrollment, admissions, or recruitment context.
• Experience working in Salesforce environments serving approximately 500 users or more.
• Experience partnering with data, analytics, or marketing teams within Salesforce ecosystems.
• Basic knowledge of SOQL, Apex, or Lightning components.
• Experience contributing to large-scale Salesforce initiatives or phased system expansions.