Senior Salesforce Systems Administrator

Responsibilities

• Leads administration and governance of user access, profiles, roles, permission sets, and sharing/security models in alignment with enterprise security standards
• Partners with Product Owners, Business Analysts, Architects, and business stakeholders to translate business requirements into scalable declarative Salesforce solutions
• Reviews and validates configuration changes to ensure alignment with architecture standards, naming conventions, technical debt reduction strategies, and platform scalability goals
• Documents and executes configuration changes and support activities in accordance with IT change-control and governance processes
• Mentors and trains junior Salesforce System Administrators, acts as platform SME, and owns medium-to-high complexity platform enhancements
• Supports Salesforce release management processes, including deployment coordination, regression testing, sandbox management, and production validation activities, leads release readiness activities, and performs enterprise impact analysis/risk assessments
• Provides advanced troubleshooting and root cause analysis for platform defects, integration issues, automation failures, and user-impacting incidents
• Creates and maintains technical documentation, data dictionaries, configuration standards, operational procedures, KPI's, and knowledge base articles
• Develops and maintains advanced reports, dashboards, and reporting structures to improve operational visibility and executive reporting
• Configures and maintains Salesforce metadata, including custom fields, objects, record types, page layouts, and list views, to support approved and evolving business processes
• Participates in CAB and ARB processes and enforces configuration and documentation standards
• Leads data quality initiatives, reviews configurations for best practices, defines reporting standards and dashboard strategies, and identifies platform risks
• Administers user access, including user setup, updates, deactivation, roles, profiles, and permission sets, in alignment with security and governance standards
• Supports onboarding and offboarding processes, including reassignment of record ownership for users who leave the organization
• PARTNERS WITH SALESFORCE IMPLEMENTATION VENDORS AND INTERNAL IT TEAMS TO RESOLVE CONFIGURATION DEFECTS AND SUPPORT ENHANCEMENTS
• SERVES AS THE PRIMARY DAY-DAY ADMINISTRATOR FOR A LIVE AND EXPANDING SALESFORCE ENVIRONMENT, PROVIDING ADVANCED (TIER 3) SUPPORT

Requirements

• 8+ years of experience as a Salesforce Administrator in a production environment
• Experience supporting a live Salesforce org, including post-go-live support
• Experience participating in Salesforce release cycles and change management
• Basic familiarity with ERP/Financial systems and with Field Services Operations
• Experience with Salesforce Administrator training (Trailhead or equivalent)
• Experience with Salesforce Administrator Certification (ADM 201) - Preferred; Service Cloud Consultant Certification - Preferred

Skills & Abilities

• User and access management (profiles, roles, permission sets)
• Salesforce configuration (fields, objects, page layouts, record types)
• Declarative automation using Salesforce Flows and validation rules
• Report and dashboard creation, including custom report types
• Troubleshooting and resolving configuration-related defects
• Ability to document changes and follow change-control processes
• Ability to collaborate effectively with Product Owners, business stakeholders, and implementation partners
• Ability to scope and estimate changes (hours of work, days to build/test/deploy) and maintain backlog
• Ability to work with business stakeholders to prioritize work and backlog
• Ability to provide at least two references for organizations you have administered