Senior Associate, Sales Strategy & Operations

About the Role

We are looking for a Senior Associate to build and execute the Sales strategy for US Pre-Sales Rx. You will work closely with internal stakeholders (Sales, Marketing, GTMT, Product, Finance, and more) to acquire, retain, and grow Merchants at scale. Responsibilities include developing go-to-market playbooks, revenue optimization, strategic plans to enhance productivity, process redesign, product roadmap and launches, resource allocation, and pipeline analytics. You will report into the Senior Manager of Pre-Sales S&O and sit at the center of our revenue generation engine, requiring prioritization and data-driven insights to ensure our teams work toward the right goals with the necessary tools.

Responsibilities

• Build – develop and drive the future of US Pre-Sales Restaurant Acquisition.
• Experiment – scope tests and experiments on everything from adoption to optimization.
• Implement – drive tactical day-to-day operations and implement efficient improvements to optimize business impact.
• Influence – work with Merchant, Product, Engineering, Operations, and Sales teams to scale business impact.
• Map complex operational workflows, diagnose data gaps, and architect AI-driven solutions end-to-end—from process discovery through prototype to production deployment.
• Build AI tooling (e.g., Claude, ChatGPT) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision-making across the business.

Requirements

• 2+ years of experience in consulting, strategy, business development, operations, technology, banking, analytics, or related experience with a track record of leading initiatives and hitting goals.
• Strong cross-functional business experience, project management, and communication skills.
• Comfortable working with large data sets and modeling in Excel/Google Sheets; advanced proficiency in SQL and well-versed in data visualization tools (e.g., Sigma, Tableau) to solve ambiguous problems.
• Willingness to roll up your sleeves and flex up or down as needed—"humble doer" mindset.
• Bachelor’s degree or higher.
• Think in systems, not features; treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed.
• AI-native operating environment: expected to build, test, and iterate continuously.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $87,000—$128,000 USD. The successful candidate’s starting pay will be determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. In addition to base salary, this role includes opportunities for equity grants.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave (80 hours per year for salaried roles; accrual-based for hourly roles).
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and a mental health program.

Schedule

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., ~6.7 hours/month for 40 hours/week; ~3.4 hours/month for 20 hours/week). Paid sick time accrued at 1 hour for every 30 hours worked (e.g., ~5.8 hours/month for 40 hours/week; ~2.9 hours/month for 20 hours/week).