Senior AR and Collections Specialist

About the role

ESHYFT’s mission is to provide health care to the most vulnerable by connecting nurses to healthcare facilities. As a technology company, ESHYFT empowers nurses with flexibility and control over when and where they work, along with higher wages, through its mobile apps that supply qualified nurses to short‑staffed facilities. The Senior Accounts Receivable & Collections Specialist will serve as the primary owner of collections, cash application, customer account reconciliation, and accounts receivable operations, focusing on improving cash flow, reducing aged receivables, and supporting the revenue cycle.

Responsibilities

• Own day‑to‑day collections, cash application, payment investigations, dispute resolution, and customer account reconciliation activities.
• Manage assigned customer portfolios and accounts receivable aging to improve cash flow, reduce delinquency, and support working capital objectives.
• Ensure customer cash receipts are accurately applied, researched, reconciled, and resolved on a timely basis.
• Conduct proactive collection outreach, secure payment commitments, and drive timely resolution of outstanding balances.
• Investigate and resolve payment delays, short‑payments, deductions, unapplied cash, misapplied payments, refunds, chargebacks, and account discrepancies.
• Partner with customers and internal stakeholders to resolve billing disputes, payment issues, and collection obstacles.
• Identify collection risks, aging trends, dispute patterns, and process breakdowns, and proactively escalate issues impacting cash flow, customer relationships, or operational performance.
• Maintain detailed collection activity, payment commitments, dispute tracking, and supporting account documentation.
• Prepare and maintain aging reports, collection summaries, DSO reporting, account analyses, and other management reporting.
• Support month‑end close through accounts receivable analyses, reconciliations, customer balance validation, reserve support, and related reporting.
• Support borrowing‑base reporting, lender requests, audit requirements, and financial reporting needs through accurate accounts receivable records and supporting analyses.
• Partner with Accounting and Finance leadership on working capital improvement initiatives, collection strategies, and cash flow optimization efforts.
• Participate in and contribute to collections automation, cash application improvements, workflow enhancements, and revenue cycle optimization initiatives.
• Assist with implementation, testing, and optimization of ERP, payment processing, merchant services, Stripe, and customer account platforms.
• Develop and maintain SOPs, workflow documentation, process maps, and scalable operating procedures.
• Support key revenue cycle initiatives and cross‑functional efforts as needed to ensure effective execution and continuity of operations.

Requirements

• 5+ years of progressive commercial collections, cash application, and credit/AR experience, with a proven track record of improving portfolio performance and working capital.
• Experience handling payment disputes, deductions, short‑payments, unapplied cash, payment application issues, chargebacks, and escalated collection matters.
• Strong understanding of accounts receivable aging, cash application, collections processes, customer reconciliations, and working capital management.
• Advanced Excel skills including PivotTables, XLOOKUP/VLOOKUP, reconciliations, aging analysis, DSO reporting, and large dataset review.
• Excellent communication, negotiation, relationship management, and problem‑solving skills.