AR and Collections Specialist

About Us

Activated Insights, a Software-as-a-Service (“SaaS”) leader in long-term and post-acute care, is seeking a driven and knowledgeable AR and Collections Specialist to join our finance team. Founded in 2008, Activated Insights serves North America’s fastest-growing labor market—long-term and post-acute senior care. With over 250 team members, over 7,000 customers, and operations extending into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools. What sets us apart is our deep bond with healthcare providers, drawing compassionate, service-driven team members who foster a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers, and the people in their care. Our high-performing executive leadership team includes success in both public and private equity companies, primarily in high-growth companies focused on the long-term and post-acute care market. Backed by a private investment firm with 40+ years of experience in the healthcare industry.

What You’ll Do

• Manage 1st Party B2B Collections for assigned accounts.
• Monitor AR aging and ensure timely collection of payments.
• Negotiate payment arrangements and structured payment plans on past-due accounts.
• Proactively reach out to customers via phone, email, and fax to resolve outstanding invoices.
• Collaborate with internal teams to resolve billing disputes.
• Recommend accounts for legal action and track progress with collection agencies and attorneys.
• Reconcile customer accounts, manage account clean-up, and oversee EFT vendor setup.
• Drive measurable improvement in collections metrics, including reducing Days Sales Outstanding (DSO), lowering past-due aging, and improving recovery rate against assigned targets.

Competencies

• Strong financial acumen with a customer-focused approach.
• Proficient with Zuora or similar enterprise billing platforms.
• Advanced Excel skills, including experience with Google Sheets.
• Excellent communication, negotiation, and interpersonal skills.
• Highly organized, detail-oriented, and capable of working both independently and collaboratively.
• Self-motivated with a focus on results.

Experience and Qualifications

• 2 years of accounts receivable and collections experience.
• In-depth understanding of debits/credits and general A/R accounting principles.
• College degree preferred or equivalent experience.

Schedule

Full time, 40 hours/week Monday to Friday

Work Location

In-office, Tampa FL