AR Collections Specialist

About the role

The collections support role is responsible for performing a variety of routine duties to assist in the collection of payment on delinquent accounts along with account monitoring and reporting.

Responsibilities

• Perform a variety of routine duties to assist in the collection of payment on delinquent accounts
• Monitor and report on account status
• Issue monthly statements of amount owed, payments, adjustments, and any interest charges applied
• Perform account and payment reconciliations
• Research account disputes and billing discrepancies
• Prepare adjustments/write-offs for approval by the Director of Accounting
• Aid in the creation of repayment agreements for delinquent accounts
• Respond to customer inquiries and assist with questions related to the status of their account(s)
• Document daily collections activity, including date, times of contact, and any change in customer account status
• Ensure strict confidentiality of financial records
• Identify delinquent accounts requiring escalation to involve Client Services, Compliance, or an external collection agency
• Identify bad debt accounts requiring acknowledgment by the Director of Accounting
• Perform miscellaneous job-related duties as assigned

Requirements

• High school diploma or GED required
• Accounts Receivable / Collections experience, at least 6 months directly related to the duties and responsibilities specified
• Experience with QuickBooks a plus
• Bilingual (Spanish) a plus
• Pass a background check and provide references
• Proficiency in Microsoft Office Products (Outlook, Word, Excel)
• Professional communication skills over the phone with clients, co-workers, and supervisors
• Excellent English reading, writing, and verbal communication skills
• Ability to prioritize and manage multiple responsibilities
• Ability to use independent judgment and manage and impart confidential information
• Commitment to excellent customer service
• Ability to read, sort, check, count, and verify numbers
• Problem-solving skills
• Records maintenance skills
• Word processing and/or computer data entry skills
• Must be detail oriented, with the ability to work independently
• Good organizational skills and time management
• Excellent verbal and written communication skills
• Ability to handle difficult situations tactfully and diplomatically
• Effective problem solving and decision-making skills
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)
• High volume of outbound calls / emails to collect past due balances and determine reasons for non-payment
• Continually monitor customer’s account status by utilizing reporting resources and spreadsheets
• Issue dunning letters and payment commitment letters for delinquent accounts
• Follow the company’s Accounts Receivable and Collections Policy and Procedure

Qualifications

• High school diploma or GED
• Accounts Receivable / Collections experience, at least 6 months directly related to the duties and responsibilities specified
• Experience with QuickBooks
• Bilingual (Spanish)

Skills

• Communication skills
• Customer service skills
• Computer skills (Microsoft Office Suite products)
• Problem-solving skills
• Record-keeping skills
• Verbal and written communication skills

Benefits

N/A

Pay

The salary range for this position is $16.50 - $17.00 per hour.

Schedule

The position is full-time and remote.

We are an Equal Opportunity Employer including Disability/Veterans

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