AR Collections Specialist

Job Details

• Key Responsibilities
• Manage and follow up on open receivables to support timely payment and healthy cash flow
• Communicate with customers to resolve past-due balances and billing questions
• Build professional working relationships that support efficient issue resolution
• Flag accounts with elevated risk and escalate as appropriate
• Reconcile customer accounts to ensure accurate application of invoices, payments, and credits
• Research and resolve discrepancies between customer records and internal systems
• Support preparation and review of aging reports and identify trends or potential concerns
• Ensure invoices are prepared accurately, processed on time, and aligned with internal policies
• Partner with internal teams to address pricing, billing, or documentation issues
• Cash Application
• Apply incoming payments accurately
• Research unapplied or misapplied funds as needed
• Reporting & Documentation
• Aid with regular reporting related to receivables, collections activity, and cash flow
• Maintain well-organized records of customer communications and follow-up activity
• Prepare lien waivers and vendor ACH documentation as required
• Collaboration & Close Support
• Work cross-functionally with Finance, Sales, and Customer Support to resolve account issues
• Assist with month-end and year-end close activities as needed
• Required
• 3–5 years of experience in accounts receivable, collections, and account reconciliation
• Bachelor’s degree in Accounting, Finance, or a related field preferred
• Preferred Experience supporting a manufacturing, industrial, or project-based environment
• Familiarity with ERP systems in an accounts receivable capacity
• Solid understanding of receivables processes, including collections and cash application
• Core Skills
• Strong attention to detail with analytical and problem-solving capability
• Clear, professional communication skills with both internal teams and external customers
• Ability to manage multiple priorities in a deadline-driven environment
• Proficiency with Microsoft Excel and common accounting systems