Senior AR and Collections Specialist

About the role

ESHYFT is a technology company that connects nurses to healthcare facilities to provide health care to the most vulnerable. Currently, 99% of nursing homes in the US are facing nursing shortages, which means residents may not receive adequate care.

Responsibilities

• Own day-to-day collections, cash application, payment investigations, dispute resolution, and customer account reconciliation activities.
• Manage assigned customer portfolios and accounts receivable aging to improve cash flow, reduce delinquency, and support working capital objectives.
• Ensure customer cash receipts are accurately applied, researched, reconciled, and resolved on a timely basis.
• Conduct proactive collection outreach, secure payment commitments, and drive timely resolution of outstanding balances.
• Investigate and resolve payment delays, short payments, deductions, unapplied cash, misapplied payments, refunds, chargebacks, and account discrepancies.
• Partner with customers and internal stakeholders to resolve billing disputes, payment issues, and collection obstacles.
• Identify collection risks, aging trends, dispute patterns, and process breakdowns, and proactively escalate issues impacting cash flow, customer relationships, or operational performance.
• Maintain detailed collection activity, payment commitments, dispute tracking, and supporting account documentation.
• Prepare and maintain aging reports, collection summaries, DSO reporting, account analyses, and other management reporting.

Financial Operations & Reporting Support

• Support month-end close through accounts receivable analyses, reconciliations, customer balance validation, reserve support, and related reporting.
• Support borrowing-base reporting, lender requests, audit requirements, and financial reporting needs through accurate accounts receivable records and supporting analyses.
• Partner with Accounting and Finance leadership on working capital improvement initiatives, collection strategies, and cash flow optimization efforts.

Systems, Process Improvement & Automation

• Participate in and contribute to collections automation, cash application improvements, workflow enhancements, and revenue cycle optimization initiatives.
• Assist with implementation, testing, and optimization of ERP, payment processing, merchant services, Stripe, and customer account platforms.
• Develop and maintain SOPs, workflow documentation, process maps, and scalable operating procedures.
• Support key revenue cycle initiatives and cross-functional efforts as needed to ensure effective execution and continuity of operations.

Qualifications

• 7–10+ years of progressive commercial collections, cash application, and credit/AR experience, with a proven track record of improving portfolio performance and working capital.
• Experience handling payment disputes, deductions, short-payments, unapplied cash, payment application issues, chargebacks, and escalated collection matters.
• Strong understanding of accounts receivable aging, cash application, collections processes, customer reconciliations, and working capital management.
• Advanced Excel skills including PivotTables, XLOOKUP/VLOOKUP, reconciliations, aging analysis, DSO reporting, and large dataset review.
• Excellent communication, negotiation, relationship management, and problem-solving skills.
• Ability to work independently, prioritize effectively, and drive results in a fast-paced environment.

Preferred Qualifications

• Sage experience is highly preferred.
• Experience with Stripe, merchant processors, payment gateways, chargebacks, refunds, ACH processing, recurring revenue environments, subscription billing ecosystems, or customer payment platforms highly preferred.
• Healthcare staffing, healthcare technology, SaaS-enabled services, marketplace, recurring revenue, or other high-growth service environment experience.
• Experience supporting asset-based lending, borrowing-base reporting, lender requests, audits, or financial reporting support.
• Experience participating in ERP implementations, automation initiatives, system enhancements, or revenue cycle transformation projects.
• Experience developing SOPs, process documentation, training materials, and scalable operating procedures.
• Experience working in organizations undergoing growth, transformation, system implementations, automation efforts, or finance function buildouts strongly preferred.

Pay

$75-90k commensurate with experience

Benefits

• Weekly Pay
• Paid Holidays
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Pet Insurance
• Voluntary Benefits – Accident, Hospital, Cancer Care
• HRA and FSA Accounts
• 401k with 10% Employer Match (Match is 10% of the employee’s contribution in the calendar year)