Senior Collections Specialist

About the role

Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies.

Responsibilities

• Responsible for collection of highly complex/difficult accounts and situations.
• Provides specialized collection work, gathering detailed financial information and negotiating resolutions.
• Aid team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge.
• Prepare weekly and monthly updates and status reports of outstanding delinquencies.
• Provides financial counseling to discuss and resolve debt situation within established limits.

Requirements

• High School diploma or equivalent
• Typically requires 4 -7 years of high-volume commercial collections experience

Qualifications

• Excellent verbal and written skills with strong negotiation and active listening skills
• Problem solving, time management, and organizational skills
• Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes
• Strong attention to detail
• Strong knowledge of billing procedures, collections techniques, and accounts receivable
• Able to thrive working in a fast-paced collaborative environment and manage multiple priorities
• Strong computer skills including Microsoft Office applications
• Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations
• Able to analyze and interpret complex documents to make sound decisions and recommendations
• Experience with mainframe system Oracle or related operating systems

Skills

• Knowledge of collections techniques
• Technical knowledge of collections
• Industry knowledge
• Financial counseling

Benefits

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay

Pay Range: $21.24 - $28.31 Hourly