Senior Collections Specialist

Responsibilities

• Maintains responsibility for past due outstanding tuition balances.
• Manages the past due balance portfolio.
• Responsible for the assignment of accounts to the third party agencies.
• Also includes the active Perkins Loan program.

Requirements

• Strong customer service skills.
• Able to multitask and work independently.

Qualifications

• Bachelor’s Degree from an accredited institution.
• 1 year of experience working in a Student Accounts or Financial Aid Office.
• 2 years of experience working in higher education.
• Strong verbal, written communication and presentation skills.
• Excellent customer service skills.
• Proficient in Microsoft Office.
• Experience with managing projects, tracking deliverables and following up on completion.
• Ability to interact in a professional manner during stressful situations.
• Ability to work effectively as a team player.
• Ability to analyze, interpret data and make independent decisions.

Preferred Qualifications

• Strong working knowledge of computer systems and software applications.
• Experience with Banner, Cashnet and Cognos.
• Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.