Senior Collections Specialist

Key Responsibilities

• Contact commercial clients regarding assigned past due accounts and collect outstanding balances in accordance with company policies
• Research and reconcile short paid, overpaid, disputed, and aged invoices
• Analyze customer accounts and identify potential collection risks for escalation when necessary
• Investigate billing history and account activity to resolve client questions and payment discrepancies
• Follow up on aged receivables, debit balances, credit balances, and cash application issues
• Maintain accurate documentation of customer interactions and collection activities within company systems
• Possess strong written and verbal communication skills with a customer focused approach
• Highly organized, self motivated, and capable of working independently in a fast paced environment

Key Requirements

• 2+ years of commercial collections experience in a business to business environment
• Experience managing customer account reconciliations and resolving payment discrepancies
• Strong understanding of accounts receivable processes, collections practices, and cash application activities
• Proficiency with ERP systems and financial software
• Excel experience including Pivot Tables, Lookups, reporting, and data analysis
• Able to identify collection risks and communicate findings effectively to management
• Highly organized, self motivated, and capable of working independently in a fast paced environment