Senior AR Credit & Collections Specialist

Key Responsibilities

• Ensure customer payments are received within agreed-upon terms through proactive communication of aging via email, customer portals, and direct outreach
• Identify delinquent and high-risk accounts early in the receivables cycle and take corrective action to minimize exposure
• Review customer creditworthiness and make informed recommendations regarding credit limits, terms, and order releases
• Periodically analyze customer credit lines and limits based on activity, payment trends, and exposure (quarterly and annually)
• Release orders within established thresholds and escalate exceptions or high-risk situations to senior management
• Analyze, validate, and resolve customer chargebacks, deductions, and disputes, including MSA (Merchandising Service Agreement) allowances
• Partner with Sales, Trade Promotions, Compliance, Customer Service, and Supply Chain teams to research discrepancies and support recovery efforts
• Track and reconcile promotional allowances, shortages, RTVs (Returns to Vendor), and credits to ensure accurate application and reporting
• Prepare and analyze AR aging, exposure, and delinquency reports to support hold/release decisions and management review
• Forecast future delinquency by analyzing customer payment behavior, trends, and credit utilization
• Summarize receivables by maintaining invoice accounts, verifying balances, and supporting month-end close and reporting processes
• Provide insights and recommendations to improve collections performance, reduce DSO, and strengthen credit controls
• Ensure adherence to company credit policies, internal controls, and confidentiality standards
• Support compliance with retailer requirements, including EDI, deductions management, and documentation standards
• Identify opportunities to streamline AR, credit, and collections processes and improve reporting accuracy
• Stay current on accounting best practices and industry trends through ongoing education and professional development

Qualifications

• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy
• Demonstrated ability to resolve complex receivables, chargebacks, and customer disputes independently
• Professional demeanor with excellent written and verbal communication skills
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Self-motivated, proactive, and capable of working with minimal supervision while meeting tight deadlines
• Collaborative team player who can effectively partner cross-functionally