Senior Analyst, Key Account Management Insights – JJMT Surgery US

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow.

This role is part of our MedTech Surgery business, with primary location options in Raritan, NJ; Cincinnati, OH; or New Brunswick, NJ. Remote work may be considered on a case-by-case basis.

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Our Surgery team delivers surgical technologies and solutions to surgeons and healthcare professionals worldwide, helping to treat prevalent conditions such as obesity, cardiovascular disease, and cancer.

Position Summary

Enabling an insights-based commercial ecosystem is a critical growth accelerator for J&J MedTech. The Senior Analyst, Customer Insights (Sales) is responsible for delivering account-level insights and analytics as part of a broader end-to-end performance assessment of commercial strategy and execution for JJMT Surgery. This includes:

• Connected Field Sales, Key Account Management, and Marketing account planning capabilities
• KPI measurement for KAM effectiveness, productivity, and deal performance
• Accurate and timely delivery of analytics reports to commercial organization senior leadership

The role aims to improve time for KAM and leaders to enhance their effectiveness and efficiency in day-to-day operations while leveling up deal performance in support of strategic growth priorities. The Senior Analyst will establish and maintain critical internal relationships across Field Sales, Key Account Management, Business Units, Marketing, Finance, IT, and Pricing Strategy teams.

Responsibilities

• Deliver customer insights as part of JJMT Surgery/Ethicon’s data and insights ecosystem, scaling and operationalizing insights sharing to progress toward proactive and predictive insights.
• Partner with Data Science, IT, FSO Insights, and Offer Development to develop innovative approaches to improve operating efficiency by eliminating redundant steps and automating manual work.
• Execute the Connected Account Planning process (SSL+FSO+KAM+Marketing+etc.) and other integrated measurement and optimization approaches.
• Proactively identify opportunities for business performance improvements and collaborate with KAM team members, finance, marketing, and IT.
• Support system/customer-level strategic planning, financial planning, and ongoing performance measurement and optimization processes.
• Identify opportunities and gaps aligned with overall business growth strategies.
• Drive intuitive, user-friendly reporting and solutions across the business through collaboration with internal partners.
• Deliver metrics for Key Account Management and other teams linked to commercial strategy, deal excellence, and performance targets, sharing key assessments and best practices.
• Drive pull-through and shared accountability for metrics and approaches.
• Maintain Area Rosters, track deal performance, and ensure alignment for win-win outcomes.
• Lead business planning and targeting initiatives, raising organizational understanding of Accounts, Procedures, Products, Contracts, IDNs, Competition, and Market Dynamics.
• Serve as a change agent for critical commercial transformation initiatives, representing key Customer Insights with Field Sales and Key Account Management organizations.
• Foster an open environment for team members to share perspectives on regional events and feedback on improving analytics capabilities.
• Recognize team members' contributions to projects and major initiatives.

Requirements

• BS/BA in business, marketing, statistics, mathematics, or a related field.
• 4+ years of work/industry experience.
• A minimum of three (3) years of progressive experience in Finance, analytics, or data analysis.

Skills

• Advanced capabilities in Microsoft Excel and data visualization tools (e.g., Tableau, Qlik, Power BI preferred).
• Proficiency in data analysis techniques (e.g., SPSS, SAS, Python, R).
• Experience partnering with and leading cross-functional teams in a matrixed organization.
• Understanding of data analysis and field sales/contracting landscape to build impactful trend analyses.
• Ability to identify shortcomings in systems, processes, or tools and drive effective solutions for process improvements.
• Ability to develop effective strategies and translate them into tactical activities to improve sales force effectiveness.
• Strong interdependent partnering, influence, and consensus-building skills.
• Strong project management and creative problem-solving skills.
• Effective written/verbal communication and presentation skills for various levels of management.
• Approximately 15% domestic travel required.

Preferred Qualifications

• MBA, MS, or other advanced degree, including healthcare.
• Leadership experience with Field Sales, Information Management/IT, Contracting, and/or Marketing organizations.
• Superior understanding of data analysis and field sales/contracting landscape for impactful trend analysis.
• Understanding of planning, execution, and measurement of sales and contracting processes.
• Knowledge of Business, Key Account Management Planning Process, and/or Deal Performance.
• Solid understanding of agile methodologies and product development processes.
• Experience partnering with Marketing, Field Sales, and Information Management/IT organizations.
• ETL experience (e.g., Databricks, AWS, Snowflake).

Benefits

• Medical, dental, vision, life insurance, and short- and long-term disability coverage for employees and eligible dependents.
• Business accident insurance and group legal insurance.
• Company-sponsored retirement plan (pension) and savings plan (401(k)).
• Eligibility for the Company’s long-term incentive program.
• Paid time off benefits:
  • Vacation – up to 120 hours per calendar year.
  • Sick time – up to 40 hours per calendar year (up to 56 hours for employees in Washington State).
  • Holiday pay, including Floating Holidays – up to 13 days per calendar year.
  • Work, Personal, and Family Time – up to 40 hours per calendar year.

Pay

The anticipated base pay range for this position is $79,000.00 - $127,650.00. This position is also eligible for an annual performance bonus in accordance with the terms of the applicable plan, awarded at the Company’s discretion based on individual and corporate performance.