Senior Administrator (Placements & Work Experience)

Main Duties and Responsibilities

• Provide high-level administrative and organisational support across all activities within the Placements & Employability Programmes team.
• Support the effective delivery of placement year support to students and employers, in line with university policy and guidelines, including monitoring health & safety compliance, ensuring systems and records are efficiently maintained, accurate, and up-to-date.
• Administration tasks related to a variety of work experience programmes, including developing and maintaining appropriate processes and records on the best available systems.
• As a point of contact for students, employers, and staff, deal with enquiries efficiently, friendly, and professionally, interpreting requirements, and providing information and advice, signposting to further services as appropriate.
• Produce evaluations, reports, and presentations, including financial summaries, relating to placement and employability activities or events.
• Together with colleagues, proactively monitor and review processes and procedures and use feedback to ensure excellent customer service, identifying areas for improvement.
• Maintain and update marketing materials and promote employability and placements activity and opportunities to students, staff, and employers using agreed and coordinated communication channels including webpages, emails, and social media.
• Support committees and working groups which may include taking minutes and producing draft agendas.
• Build and engage with local and University networks to ensure up-to-date knowledge of internal policy and procedures.
• Attend CES and University events such as Careers Fairs and Open Days to promote employability, placement provision, and work experiences to students.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification Criteria

• Educated to A Level standard (or equivalent experience) - Essential
• An awareness of employability support for HE students and graduates, and a particular interest in facilitating high-quality work experiences for students - Essential
• Competent IT skills with experience of business software, ideally Google Suite, plus social media for marketing and promotion activity - Essential
• Excellent interpersonal and customer skills with experience of responding efficiently and effectively to queries - Essential
• Effective time management skills - able to prioritise and progress a range of simultaneous projects and activities, and accommodate unscheduled tasks - Essential
• Ability to work independently, addressing issues as they arise, involving others and managers as appropriate - Essential
• Ability to work effectively within a team, maintaining positive relationships and supporting others - Essential
• Competent in managing project budgets and following correct processes and record-keeping, with excellent attention to detail - Essential
• Ability to obtain and analyse data to evaluate activity, compile reports, and offer suggestions for process and service improvements - Essential
• Ability to work sensitively with people from a wide variety of cultures exercising confidentiality, tact, and discretion - Essential

What We Offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out, and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support, and personal development.
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes.
• A range of generous family-friendly policies, paid time off for parenting and caring emergencies, access to menopause support in the workplace, paid time off and support for fertility treatment, and more.
• We are a Disability Confident Leader.