Senior Administrator, IT

Job Summary

Observes system performance and user issues to provide technical support for computer applications and hardware. Handles user inquiries regarding system procedures, online transactions, and downtime protocols to ensure efficient issue resolution. Documents troubleshooting activities in a tracking log and contacts network services or software teams to restore service and identify recurring problems.

Key Responsibilities

• Handles user inquiries regarding system procedures, online transactions, and downtime protocols.
• Documents troubleshooting activities in a tracking log.
• Contacts network services or software teams to restore service and identify recurring problems.

Required Education & Experience

• Minimum Education Level: High School Diploma
• Years of Experience: 5-7 Years

Preferred Education & Experience

• Minimum Education Level: Associate's Degree
• Licenses/Certificates: CompTIA A+, Microsoft Certified Professional
• Years of Experience: 8-11 Years

Spans of Control

• Does this role Manage Southwire Team Members: No

Travel

• Travel: None

Physical Requirements

• Moving: 5%
• Sitting: 90%

Working Conditions

• Office

Equipment

• Computer/Keyboard

Benefits We Offer:

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave
• & More

About the Role

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?