Senior IT Administrator

About the role

At Hover, the Senior IT Administrator is part operator, part engineer — someone who can handle the in-person demands of a busy office while carving out meaningful time to build the internal tools, automations, and integrations that make IT faster and smarter. You'll use AI coding assistants like Claude Code and Cursor to create micro-applications that shrink our SaaS footprint, automate lifecycle workflows, and surface insights from the data our systems already produce. At the same time, you'll own the security operations that our enterprise customers depend on: managing compliance responses, establishing a customer-facing trust center, and bringing SOC 2 rigor to how we operate. You’ll manage Cisco Meraki network configurations in support of both day-to-day office network needs and future office moves.

You Will Contribute By

• Developing custom integrations and automation tools using AI coding assistants, analyzing data from Okta, Jira, and other systems to identify patterns and opportunities, and building the security infrastructure that supports both our internal teams and our enterprise customers
• Providing IT support, hardware troubleshooting, AV and network reliability, and hands-on onboarding and offboarding
• Working closely with Workplace, People Operations, and Executive Admins

Responsibilities

• Build custom integrations, micro-applications, and automation tools using AI coding assistants (Claude Code, Copilot, Cursor) to reduce manual IT workflows and shrink Hover's SaaS footprint
• Analyze operational data from Okta, Jira, and other systems to identify patterns, automate application provisioning for new hires, and generate executive-level narrative insights
• Build and manage a scalable customer security response pipeline, including a customer-facing trust center, with consistent performance against SLA
• Automate laptop collection, asset tracking, and offboarding workflows to replace manual processes and integrate with existing lifecycle automation systems
• Build sensors and alerting mechanisms to detect SaaS system health interruptions and support rapid IT remediation
• Share ownership of day-to-day IT operations and helpdesk support for our San Francisco and New York offices and remote employees, including hardware troubleshooting, AV and network performance, and access management
• Support new hire onboarding and departing employee offboarding in partnership with People Operations and Workplace
• Administer and optimize Okta, Jamf, GitHub Enterprise, Google Workspace, and related tooling across the employee base

Your Background Includes

• Hands-on experience administering Okta (SSO, provisioning, lifecycle policies) and Jamf (Mac and iOS device management, policy enforcement) in a SaaS-forward tech environment
• GitHub Enterprise administration experience, including org-level access management and SSO integration
• Demonstrated experience using AI coding assistants (such as Claude Code, Cursor, or Copilot) to build internal tooling, automate workflows, or develop integrations — or a strong scripting/automation background with clear trajectory toward AI-assisted development
• Working knowledge of SOC 2 Type II audit frameworks and experience supporting security questionnaire processes and customer compliance requirements
• Familiarity with Cisco networking fundamentals, Google Workspace administration, Jira, and Slack in an enterprise environment
• Ability to support and troubleshoot Apple hardware (Mac and iOS) for a distributed workforce
• Strong written and verbal communication skills, with a track record of proactive employee support and clear expectation-setting under pressure
• Proven ability to manage multiple workstreams independently in a sprint-based environment, without reliance on day-to-day management oversight
• Background at pre-IPO tech companies with in-house IT departments managing a SaaS software stack

Nice To Have

• Experience with Zero Trust network architecture, endpoint security strategy, or Identity Governance Automation
• Prior exposure to office build-outs or IT infrastructure coordination for a physical office move
• Familiarity with data analysis and generative AI for operational reporting or executive summaries

Benefits

• Competitive salary and meaningful equity in a fast-growing company
• Comprehensive medical, dental, and vision coverage for you and dependents
• Unlimited and flexible vacation policy
• Generous paid parental and new child bonding leave
• Mandatory Self-Care Days — a day set aside each month to allow employees to recharge
• Recurring fitness classes, meditation/mindfulness tools, virtual therapy, and family planning assistance
• Support for continued education, including management training, conferences, workshops, or certifications

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.