Senior IT Administrator

About the role

The Senior IT Administrator will provide exceptional hands-on customer support for the Executive Leadership team and staff globally. They will collaborate with a worldwide team of IT professionals, both internal and external, and will respond to and manage incoming technical support requests.

Responsibilities

• Provide in-person and remote support to all employees, including Executive and Senior Leadership
• Respond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenues
• Oversee and maintain the office's IT infrastructure, end-user devices, and applications (e.g., Network infrastructure, Google Meet, A/V, & desk equipment)
• Ensure the availability and proper working condition of computer equipment and peripherals by managing and assisting with their setup, maintenance, repair, and disposal
• Develop and distribute technical instructional documentation
• Maintain cleanliness and organization in IT offices, server rooms, and storage areas
• Collaborate with other departments (e.g., Engineering, DevOps, Security, Facilities, Finance, & Corporate Systems)
• Manage, enroll, and improve our MDM infrastructure - JAMF and Intune
• Responsible for office firewalls (e.g., UniFi, Fortinet), VPN gateways, WiFi infrastructure
• Support our communication and productivity stack (e.g., Google Apps, Slack, Zoom, etc.)
• Collaborate with cross-functional teams for both onboarding and offboarding employees (e.g., new hire orientations, asset management, access control)
• Support IT requirements for both local events, such as executive leadership and board meetings, and global events, such as all-hands meetings
• Occasional travel to other offices may be required to assist with IT support

Requirements

• Bachelor’s degree and a minimum of 5 years of related experience
• Previous support of Google, Windows, Mac, and Linux environments
• Prior work with Identity Provider platforms like Okta and SaaS applications like Google Workspace
• Experience with centrally managed client security technologies such as Crowdstrike, MDM such as JAMF and Intune
• Strong customer orientation and communication skills
• Able to coach and guide users through basic computer tasks
• Extremely detail-oriented, organized, with excellent time management skills
• Ability to support executive staff members in person and remotely
• Sarbanes Oxley, SOX experience is a plus

Qualifications

• Certificates or educational degrees in IT are a plus

Skills

• Excellent communication and customer service skills
• Ability to coach and guide users through basic computer tasks
• Extremely detail-oriented, organized, with excellent time management skills
• Ability to support executive staff members in person and remotely

Benefits

At Digital Turbine, we are committed to pay transparency and equitable compensation. The salary range for this position is $99,400-$149,160 based on experience, skills, and qualifications. In addition to competitive pay, we offer a comprehensive benefits package, including stock options, unlimited PTO, and performance-based bonuses.