Senior Administrative Assistant

About the role

Boston Consulting Group (BCG) is seeking a Senior Administrative Assistant (Sr. AA) to join our dynamic and innovative team. This role is essential to our office, supporting the Managing Directors & Partners (MDPs) and the Partners you support.

Responsibilities

• Organize and schedule client and internal meetings and events
• Coordinate end-to-end travel needs, including booking all travel and hotels, directions, commuting time and ground transportation
• Process timesheets and expenses on a timely basis
• Support administrative aspects of MDP and Partners’ internal commitments: practice area activities, BCG leadership committees, recruiting, etc.
• Build effective working relationships with key stakeholders (MDPs and Partners), clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity
• Proactively lean in to support high leverage activities for MDPs and Partners (account planning, client relationship management, conducting research, assisting with the creation and preparation of client team materials)
• Act as a thought partner and trusted advisor to MDPs, Partners, their teams and others at BCG
• Perform other duties as assigned or required, including some personal support for any MDPs you may support

Requirements

• Demonstrated customer service experience
• Minimum of 2 years of experience in a fast-paced environment, supporting executives
• High customer service orientation – highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times; obsessed with acts of service
• Strong intellectual curiosity – a hunger and desire to always be learning, experiencing and growing
• Insightful – drives the business forward by connecting the dots
• Organized – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
• Sweats the small stuff – strong attention to detail and accuracy, particularly when under pressure
• Relationship-oriented – ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity
• Team player – proactively seeks opportunities to help others; will go above and beyond in order to get the job done
• Lives and breathes our values – open and inclusive to all members of the team and support them as equals
• Committed to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down
• Good judgment – highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
• Trustworthy – a vault (you will be privy to confidential information)
• Flexibility – doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; embraces new ways of working in a hybrid environment
• Self-motivated – a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities
• Passion – hone your “superpower” and bring your true authentic self to work

Qualifications

• Bachelor's degree, strongly preferred

What You'll Bring

• Proactive calendar management in a fast-paced, high volume, and ever-changing client service environment
• High customer service orientation – highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times; obsessed with acts of service
• Strong intellectual curiosity – a hunger and desire to always be learning, experiencing and growing
• Insightful – drives the business forward by connecting the dots
• Organized – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
• Sweats the small stuff – strong attention to detail and accuracy, particularly when under pressure
• Relationship-oriented – ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity
• Team player – proactively seeks opportunities to help others; will go above and beyond in order to get the job done
• Lives and breathes our values – open and inclusive to all members of the team and support them as equals
• Committed to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down
• Good judgment – highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
• Trustworthy – a vault (you will be privy to confidential information)
• Flexibility – doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; embraces new ways of working in a hybrid environment
• Self-motivated – a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities
• Passion – hone your “superpower” and bring your true authentic self to work