Senior Acute PAS Representative

Why You’ll Love This Role

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do

• Provide mentoring, training and on-going guidance as needed for a Patient Access team
• Function as the primary resource/SME for team member workflow questions and concerns
• Handle insurance verification, patient check in, and collections
• Serve as an additional extension of leadership
• Verify patient demographics and accurately input information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from payors
• Proficiently work with multiple services including inpatient, observation, emergency, obstetrics, surgery, and imaging
• Demonstrate thorough understanding of insurance guidelines for all services
• Verify, read, and understand insurance benefits
• Create a positive patient experience through interactions and effective communication
• Demonstrate proficient understanding of payer authorization guidelines
• Accurately submit timely notification according to insurance guidelines using various systems to reduce/eliminate denials
• Consistently meet all registration related key performance indicators as determined by management
• Obtain federal/state compliance information, consents and documentation required by patient insurance plans, including thorough understanding of accurately completing hospital-based compliance forms required by CMS
• Use multiple computer applications proficiently
• Discuss financial liability with patients and/or families including: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application
• Provide a variety of patient services and financial services tasks
• May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team
• Work independently under regular supervision following structured work routines
• Work in a high-volume, fast paced, clinical environment requiring adaptability, critical thinking, independent decision making, and ability to prioritize work and ensure appropriateness and timeliness of each patient’s care
• Assist in overseeing workflow for the given shift
• Act as SME for PAS staff including disseminating and communicating education materials and updates
• Assist with escalations as needed
• Model Banner behaviors and values for the team

You’re a Great Fit If You

• Thrive in fast-paced environments (like ERs, clinics, or specialty care)
• Have stellar communication skills and a high emotional IQ
• Are detail-oriented, tech-savvy, and a natural problem-solver
• Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills
• Demonstrate strong leadership skills and can confidently guide and support the team
• Can keep the team focused and on task
• Can train and mentor new hires with confidence
• Can work independently to complete reports alongside regular workflow
• Can handle escalated patient concerns professionally and de-escalate tense situations
• Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients
• Can enforce collection policies with professionalism and firmness
• Lead by example and balance team support with operational responsibilities

Schedule

Thursday, Friday, Saturday 6:00am to 6:00pm. On-call shifts are required along with holiday rotation. All new hires are required to attend New Hire Orientation & PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is completed (regardless of your hired shift/hours).

Minimum Qualifications

• High school diploma/GED
• Customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over three or more years of work experience
• Ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Associate’s degree in Business Management
• CHAA certification
• Previous patient access and/or cash collections experience
• Work experience with the Company’s systems and processes
• Additional related education and/or experience

About Banner Desert Medical Center

Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker’s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.

Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.

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