Patient Services Representative
About the role
We have an immediate opening for a Patient Services Representative to join our team at Shady Grove Fertility in Westshore, Florida. This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.
Responsibilities
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and ensure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage, and financial options
- Greet patients and visitors to the office and provide a high level of customer service
- Required to work occasional weekends and holidays
Requirements
- Minimum 2 years of applicable work experience
- High School diploma required
- Extensive knowledge of insurance/benefits, medical terminology, and medical billing
- Experience working in an OB/GYN office is a plus
- Strong communication skills, ability to work independently, detail-oriented, computer savvy
- High level of customer service essential
More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.
Schedule
Monday through Friday, 7:00 AM to 4:00 PM Eastern Time, with weekend rotation every 4 to 6 weeks and holiday rotation.
Benefits
Full-Time Employees (30+ hours/week)
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs
Part-Time Employees
- 401(k) with company match
- Performance-based bonus opportunities
- Employee wellness and recognition programs
Per Diem Employees
- 401(k) with company match
- Employee wellness and recognition programs