Patient Services Representative

Responsibilities

• Interview patients to gather pertinent account information, up-to-date demographics, and verify insurance coverage.
• Ensure all required patient signatures are present for treatment, medical records, and insurance processing.
• Present necessary documentation to patients and inform them of hospital policies and procedures related to admission and treatment.
• Assist in overseeing the day-to-day operations of all business office staff in the hospital setting.
• Work closely with the Business Office Supervisor to provide leadership to all business office team members.
• Help coordinate business office coverage in the hospital and provide personal assistance where needed.

Duties may be added or subtracted at any time due to the needs of the organization.

Requirements

• Knowledge of computerized office systems.
• Proficiency in reading, writing, math, grammar, and spelling, typically acquired through completion of a high school education or equivalent.
• Ability to organize and prioritize work.
• Experience working in an environment with patient populations of acute, chronic, and complex disease processes.
• Ability to follow written and oral instructions.
• Problem-solving skills to detect, resolve, and correct issues.
• Ability to react and perform in stressful and emergency situations.

Any combination of training and/or experience that enables the individual to meet the requirements and perform the duties noted above.