Senior Account Specialist I

About the role

Manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Responsibilities

• Manages contract customer accounts ranging from $5M to $15M
• Intermediate inventory management and review
• Manage intermediate consignment inventory with 5–15 locations
• Understand supported contracts and adhere to requirements
• Produce basic reports as required
• Work overtime/storm response when necessary
• Proactively prepare and understand basic price adjustments
• Assist with RFQs for assigned contract customers
• Prioritize incoming emails and tasks to meet deadlines
• Intermediate Microsoft Office Suite skills
• Complete Master Data requests as needed
• Intermediate Power BI skills
• Participate proactively in customer meetings
• Anticipate requirements needed to support RSMs/Directors
• Travel as needed for customer relations or inventory counts (10%)
• Proactively communicate pertinent information with cross-functional teams and supervisor
• Communicate effectively with customers
• Assist with special projects as needed

Benefits

• Comprehensive total benefits package with three medical plans to choose from
• Several company-paid benefits, including:
  • Dental and vision coverage
  • Life insurance and accidental death & dismemberment (AD&D) policies
  • Long-term disability coverage
• Access to a robust employee assistance program
• Competitive compensation
• Annual bonus program opportunity
• 401(k) savings plan with generous company match (150% on the first 4% deferred)
• 2 weeks paid vacation and 9 holidays
• Career advancement opportunities
• Ability to purchase company stock
• The security of working for a company designated as an essential workplace