Senior Account Specialist

About the role

Turn customer insights into stronger service, smarter processes, and lasting partnerships. As an Account Specialist – National Accounts for Husqvarna Construction in Olathe, KS, you’ll be the strategic link between designated national accounts and our Customer Solutions team. You’ll follow the full order journey, uncover service trends and opportunities, and turn insights into scalable best practices. Along the way, you’ll build trusted relationships, bring scorecard results to life, coordinate improvement plans, and help customers and internal partners create a more consistent, effective experience. Do work that customers notice. At Husqvarna Construction, you’ll help shape the customer experience while collaborating with a team that values expertise, innovation, and continuous improvement. If you enjoy solving problems, building relationships, and turning ideas into results, this could be the opportunity for you to grow customer partnerships and improve the way work gets done.

Responsibilities

• Serve as the primary Customer Solutions liaison for assigned large national accounts, supporting effective communication and alignment between customers and internal stakeholders.
• Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings; clearly present performance insights, process guidance, risks, and improvement plans.
• Balance the needs of the customer with operational requirements and company policies, using professional judgment to recommend sustainable solutions.
• Educate customers and internal teams on National Account processes, service expectations, available support channels, and process changes.
• Review order flow from entry through fulfillment and bring resolution to recurring issues, service gaps, root causes, and improvement opportunities.
• Document, coordinate and implement best practices, standard work, and account-specific support procedures that improve consistency, accuracy, and responsiveness.
• Partner with Customer Solutions leaders and cross-functional teams to coordinate issue resolution, clarify ownership, remove barriers, and monitor agreed-upon actions.
• Identify and escalate service risks while independently resolving routine and moderately complex account issues within established authority.
• Analyze account trends, operational data, scorecard ratings, and customer feedback; summarize findings and recommend practical, measurable actions.
• Maintain account action plans, meeting notes, decisions, and follow-up commitments; track progress and communicate status to appropriate stakeholders.
• Perform other related duties and special projects as assigned.
• Support continuous improvement initiatives