Senior Account Representative

About the Role

Filaments Americas Region is seeking an Account Manager to develop and manage accounts in the filament market across North America. This professional will drive growth in the region, foster new opportunities, and ensure solid commercial results. The role focuses on markets such as toothbrushes, cosmetic brushes, industrial/abrasive, and paintbrushes. The position can be located in Wilmington, DE, Washington, WV, or Auburn Hills, MI.

Responsibilities

• Manage and expand existing accounts across North America, ensuring excellent service and continuous business development.
• Develop and maintain a strong knowledge of the markets and competitive landscape in support of product and solution development.
• Identify growth opportunities and new markets for filament products in the region, with a focus on high-value applications.
• Develop strategic account plans, drive topline growth at key accounts through Key Account Management (KAM), including setting growth strategies, delivering effective account planning, building and managing multi-level and cross-functional relationships, and successful execution.
• Work closely with the technical support team to deliver tailored solutions to customers.
• Continually draw insights on customer needs and seek new sales opportunities from multiple channels to build healthy growth funnels.
• Build and maintain a robust sales funnel, ensuring revenue, volume, and margin growth targets are achieved.
• Monitor the brushes and filaments market, including competition and trends, to support strategic decisions.
• Actively engage in complex negotiations, leveraging interpersonal and commercial skills to secure positive outcomes.
• Work with downstream brand owners to drive pull-through demand and enhance Filament’s brand awareness via creative marketing campaigns and activities.
• Identify high-growth markets and define the strategy, business model, product positioning, margin structure, and sales channels accordingly, driving execution to accelerate growth.
• Conduct a regular, routine process for managing sales objectives, including Key Account Plans, Call Reports, and execution tracking of the funnel.

Requirements

• Bachelor’s degree required in business, engineering, or other appropriate discipline.
• 5-7 years of relevant commercial experience with strong business, financial, and legal acumen.
• Experience in polymers, synthetic materials, or related markets is a plus.
• Effective negotiation and interpersonal skills; national/global account management experience preferred.
• Strategic mindset to see the big picture and underlying business opportunities; analytical ability to develop business cases and analyze market data.
• Energetic, self-motivated with a highly entrepreneurial spirit and ability to thrive in a results-driven environment.
• Excellent interpersonal skills, ability to work in multicultural and adaptable environments.
• Strong negotiation skills, with the ability to thrive in challenging scenarios and maintain a focus on financial results.
• Capacity to collaborate with technical and administrative support teams locally and globally.
• Ability to explore uncertain markets, adapt to shifting priorities, anticipate and resolve challenges through understanding internal and external working processes.
• Ability to work under pressure and excel in a constantly changing environment.
• Requires up to 50% domestic and inter-region travel.