Senior Account Manager - US

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erases morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more.

About The Role

We are looking for a Senior Account Manager who is customer-focused and results-driven to join our high growth Account Management Team. At Perk, we don't just manage accounts; we build strategic partnerships that redefine how businesses move. As a Senior AM, you will be the primary driver of satisfaction, retention, and expansion within our most valuable SMB portfolios. You’ll be expected to navigate a fast-paced, hyper growth environment with a "roll-up-your-sleeves" attitude, while also stepping back to design the frameworks and optimizations that will help our entire team scale.

What You’ll Do

• Strategic Portfolio Ownership: Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.
• Consultative Growth: Move beyond transactional support to gain a deep understanding of your customers’ business goals. You will ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.
• Data-Driven Storytelling: Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.
• Product Advocacy: Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.
• Problem-Solving & Strategy: Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
• Cross-Functional Leadership: Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.
• Operational Excellence: Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.

What You’ll Need to Succeed

• Experience: 3+ years in B2B Account Management or Customer Success (SaaS experience preferred), with a proven track record of hitting retention and expansion targets.
• Communication: Exceptional presentation skills and the ability to translate complex data into a compelling narrative for stakeholders.
• Analytical Rigor: You are comfortable in Excel/BI tools and enjoy using data to prove value.
• Growth Mindset: You thrive in "hyper growth" and view ambiguity as an opportunity to build something new.

Benefits

• Competitive compensation and equity ownership in Perk
• 20 vacation days and 12 public holidays
• Medical plans with company contributions and HSA eligibility
• Dental, vision, and Wellhub’s gym subscription
• Life and disability policies
• 401(k) plan with company matching contributions
• Charitable contribution days
• Volunteer days
• Four-week sabbatical after 5 years
• Relocation support for certain roles

Compensation

Compensation for this role is a combination of salary, commissions, and stock options. The base salary range is $94,000, and the total on-target earnings (base + commission) are $122,000. The commission structure will be tied to achieving revenue & retention targets.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity, and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams: All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.