Senior Account Manager

A little bit about us…
FIVE19 is a full-service advertising and marketing agency based in Richmond, Virginia, that specializes in senior living retirement communities. We focus on putting people first - whether that’s our clients, the communities those clients serve, or our internal team. With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other. At FIVE19, we lead the way in transforming senior living marketing by putting people first - our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect - it reshapes perceptions and redefines communities.

About the role

We’re looking for an experienced Senior Account Manager to join our team. This hands-on, client-facing role is ideal for someone who thrives on independently leading accounts, building trusted relationships, and ensuring work is executed flawlessly while collaborating with a small, nimble team.

Richmond-based candidates are expected to work onsite Monday through Thursday and remotely on Fridays to be in alignment with team norms. Candidates outside of Richmond may be considered if within reasonable driving distance and if they are able to be onsite periodically for team collaboration.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, maintaining strong relationships and acting as a trusted marketing partner.
• Collaborate with project managers, creative teams, and internal specialists to deliver campaigns and programs on time and on budget.
• Guide colleagues account strategy while remaining hands-on with account execution.
• Conduct regular client meetings, manage expectations, and handle sensitive conversations with confidence.
• Oversee timelines, budgets, and project workflows to ensure smooth and successful delivery.
• Monitor account performance, identify opportunities for improvement, and implement solutions to enhance results.
• Relieve directors from day-to-day account responsibilities.
• Contribute ideas, insights, and creativity to elevate the work and to strengthen client partnerships.
• Translate client goals into clear, thoughtful briefs that drive strong creative output and align internal teams.
• Operate comfortably in fast-paced, lead generation environments where performance is closely tied to business outcomes (Think leads, conversions, occupancy).
• Act as a strategic partner to both clients and internal creative teams, bringing forward insights, asking the right questions, and helping shape the work - not just manage it.

Requirements

• Bachelor’s degree in marketing, business, communications, or a related field (or equivalent experience).
• Experience supporting lead generation-focused clients or environments where results are measured frequently and tied to revenue-driving outcomes.
• 8+ years of experience working within a creative agency environment.
• Ability to independently manage multiple accounts and run the day-to-day without heavy oversight.
• Relationship-first mindset and confidence in leading client conversations and problem-solving independently.
• Stellar communication, organizational, and analytical skills.
• Able to thrive in a growth environment while staying flexible, autonomous, and collaborative.
• Able to step in at a senior level with minimal ramp on account management fundamentals; training will focus on industry/category, not core account management skills.
• Senior living experience as a plus, but not required.

Qualifications

• Ability to operate comfortably in fast-paced, lead generation environments where performance is closely tied to business outcomes (Think leads, conversions, occupancy).
• Ability to thrive in a growth environment while staying flexible, autonomous, and collaborative.

Skills

• Strong communication and organizational skills.
• Ability to work independently and manage multiple accounts.
• Experience in lead generation and client relationship management.
• Understanding of senior living marketing and its unique challenges.

Benefits

• Medical, dental and vision insurance.
• Employee assistance program (EAP).
• Paid time off and sick leave.
• Eight paid Agency holidays.
• 401(k) retirement plan, with company contributions.
• Profit sharing plan.
• Short-term and long-term disability insurance.
• Life insurance.

Pay

Competitive compensation package.

Schedule

Richmond-based candidates are expected to work onsite Monday through Thursday and remotely on Fridays to be in alignment with team norms. Candidates outside of Richmond may be considered if within reasonable driving distance and if they are able to be onsite periodically for team collaboration.