Senior Account Manager

Key Responsibilities

• Own the Client Relationship Deeply
• Serve as the primary advisor for a portfolio of high-profile accounts; understand their threat landscape, business objectives, and risk tolerance.
• Build trust at the executive level; you are expected to operate comfortably with C-suite stakeholders, legal teams, and security leaders.
• Conduct quarterly business reviews that go beyond status updates: bring strategic insight, benchmarking, and forward-looking recommendations. Drive Retention and Growth
• Own NRR and GRR targets for your portfolio; you understand the numbers, you own the outcomes.
• Identify and close expansion opportunities by translating client pain points into tailored solutions across 360 Privacy's service lines.
• Proactively surface risks before they become churn; build and execute mitigation plans without waiting to be asked.
• Solve Problems with Authority
• Navigate complex, high-stakes client situations with composure; our clients face real threats and expect expert guidance under pressure.
• Act as a resourceful problem-solver who draws on internal teams across Sales, Product, and Support to resolve issues decisively and quickly.
• Lead client education and adoption; ensure clients are extracting full value from the platform and understand how to leverage our capabilities.

Required

• 5+ years in enterprise or high-touch account management, with a demonstrable record of hitting and exceeding NRR and expansion targets.
• Direct experience managing senior stakeholders you've successfully built relationships at the C-suite or equivalent level.
• Strong consultative instincts: you diagnose problems, recommend solutions, and lead clients to better outcomes not just relay information.
• Analytical rigor: you track health metrics, interpret signals, and make data-backed recommendations without being told to.
• Exceptional written and verbal communication; you adjust your register for a board member, a head of security, or a legal counsel without breaking stride.
• Comfortable operating without an established playbook: you’ve joined teams early and helped define how the work gets done.
• Bias toward transparent, proactive communication. You flag risks early, own mistakes without deflection, and never bring a problem without a proposed path forward.

Preferred

• Background or deep familiarity in cybersecurity, executive protection, privacy, intelligence, or a related field you can hold a substantive conversation about the threat landscape, not just the product.
• Experience working with UHNW individuals, elite athletes, or Fortune 500 executive teams.