Senior Account Manager, Tradeshows & Events

About the Company

Czarnowski is one of the four studios of the Czarnowski Collective. It combines operations, strategy, design, and fabrication to create exhibits and events that engage communities, generate brand enthusiasm, and educate consumers. With over 75 years of experience, we continue to innovate and embrace our role as forward-thinkers for forward-thinking brands. Joining the Czarnowski Collective means being part of a team of dreamers, thinkers, doers, and makers.

About the Role

We are seeking a Senior Account Manager to join our growing team. In this role, you will be responsible for all aspects of delivering Czarnowski’s customer marketing programs, focusing on developing and producing outstanding events for clients’ trade show programs, sales meetings, and private events. You will maintain strong client relationships while managing project deliverables on time and within budget, leveraging our technical and execution resources. As the primary point person, you will oversee every facet of projects, from creative development to production, logistics, vendor management, and collaboration across the Czarnowski network.

Responsibilities

Account Responsibilities

• Serve as the primary point of contact between Czarnowski and clients for all project deliverables, fostering effective working relationships with colleagues at all levels.
• Utilize Microsoft Office Suite and Czarnowski systems to interact with internal and external teams, preparing client correspondence, proposals, and presentations.
• Engage with estimating teams and support services to create show services-specific estimates and reformat existing estimates.
• Develop timelines, schedules, and project plans, communicate action items to project teams, and monitor adherence to deadlines.
• Manage workload efficiently using Czarnowski’s systems, tools, and processes related to project workflow.
• Collaborate with operational and on-site departments to ensure timely completion of project deliverables, manage show services, and schedule installation and dismantle labor.
• Manage approval processes and ensure compliance with show-specific rules and regulations.
• Proactively identify and address project-related issues, collaborating with stakeholders to develop resolutions.
• Respond promptly to all internal and client communications, acknowledging receipt within 24 hours.

Financial Responsibilities

• Assist with forecasting client financial activity on a 12-month rolling calendar.
• Maintain and update project financials within Czarnowski systems.
• Manage project change orders, ensuring cost-related approvals are documented and communicated.
• Review and reconcile estimated costs with actual incurred costs, providing detailed reports and invoice recommendations.
• Maintain target profit margins, evaluated per project and annually.
• Review, recommend, and implement estimating adjustments for recurring projects based on historical financial data.
• Review all estimates and invoice drafts for accuracy before submission to clients.
• Understand client billing procedures and resolve unpaid invoices in a timely manner.

Requirements

• 5+ years of client-facing experience in a conference, exhibit, trade show, or event marketing agency.
• Passion for working with people and ability to quickly develop rapport with clients.
• Proactive self-starter with an entrepreneurial and creative solutions-oriented mindset.
• Adaptable, open-minded, and receptive to feedback, able to adjust in real-time.
• Comfort in new environments and scenarios, with a willingness to travel.
• Collaborative, comfortable presenting and receiving information in group settings.
• Respectful, thoughtful, courteous, and able to maintain professionalism under pressure.
• Organized, articulate, detail-oriented, and an effective communicator.
• Technologically savvy, comfortable using a variety of programs, software, and applications.

Preferred Qualifications

• Experience working with large, multi-faceted teams in a leadership or supporting role.
• Demonstrated ability to interpret complex, often conflicting information and reorganize it for clear distribution to teams.
• BA/BS degree or equivalent relevant work experience.

Benefits

• Medical, Dental, and Vision benefits effective within 30 days of start date.
• 401K matching with no vesting period (fully vested from day 1).
• Generous Paid Time Off (PTO).
• Paid Holidays.
• Collaborative work environment.

Company Culture

We recognize that the success of our business rests with the skills and efforts of our people. Our culture is defined by the following principles:

• We celebrate creativity, curiosity, innovation, and imagination.
• We are humble and respectful.
• We act with honesty and integrity.
• We empower and trust one another.
• We embrace individuality and an entrepreneurial spirit.
• We champion initiatives that bolster diversity, equity, and inclusion.
• We prioritize safe, ethical, and sustainable business practices.
• We foster a culture of meritocracy, rewarding skills and abilities.
• We always deliver.
• We don’t take ourselves too seriously.

Czarnowski Collective is actively exploring ways to embrace individuality and champion diversity, equity, and inclusion across our network.