Senior Account Manager - Strategic Accounts - Remote (USA)

About the role

OneDigital is seeking a highly experienced and strategic Senior Account Manager to support our Strategic Accounts segment, serving clients with 3,000+ employees, complex funding structures, and highly customized benefit programs. This role is designed for a proven operator, someone who has successfully managed large, sophisticated clients and can contribute immediately within a high-performing, fast-paced environment.

Responsibilities

• Serve as a senior operational lead on complex client accounts, partnering closely with the Producer, Managing Consultant, and Senior Benefit Consultant to execute client strategy
• Own and continuously elevate the overall client experience, ensuring alignment between strategic intent and day-to-day service delivery
• Act as a primary point of contact for senior client stakeholders, demonstrating strong executive presence and the ability to communicate complex concepts clearly and confidently
• Lead execution of complex renewal cycles, coordinating across multiple carriers, vendors, and internal stakeholders while ensuring alignment with client objectives
• Manage and coordinate all day-to-day service delivery across a multi-disciplinary team, often including multiple Account Managers, Associate Account Managers, and Financial Benefit Consultants
• Serve as the day-to-day leader of the account team, driving alignment, accountability, and performance across all service resources
• Drive accountability across the service team by managing timelines, deliverables, and quality standards in a fast-paced, high-expectation environment
• Navigate and support complex funding arrangements (e.g., self-funded, level-funded, captives, and other alternative funding strategies), with a strong understanding of operational and financial implications
• Align service delivery with the client’s broader business objectives, ensuring benefit strategies are executed in a way that supports organizational goals
• Identify, anticipate, and proactively resolve service risks and gaps before they impact the client
• Lead resolution of complex service issues and escalations, coordinating cross-functional teams to drive timely and effective outcomes
• Partner with Financial Benefit Consultants and analysts to ensure accurate data flow, reporting, and insights that support client strategy
• Support client retention and growth by identifying opportunities to enhance value, strengthen relationships, and expand services in partnership with the Producer and consulting team
• Exercise strong judgment in ambiguous or high-stakes situations, making informed decisions that balance client needs, risk, and business priorities
• Mentor and elevate junior team members, contributing to the overall strength and performance of the team

Qualifications, Skills and Requirements

• Demonstrated success managing large, complex employee benefits clients (3,000+ lives) within a brokerage or consulting environment
• Deep understanding of employee benefits, including both fully insured and alternative funding arrangements
• Proven ability to operate effectively within a highly matrixed team structure, influencing without direct authority
• Strong executive presence with the ability to engage and influence senior client stakeholders
• Exceptional project management and organizational skills, with the ability to manage multiple complex workstreams simultaneously
• Highly proactive, solutions-oriented mindset with strong problem-solving capabilities
• Ability to operate with speed, precision, and accountability within a high-performing team environment
• Strong written and verbal communication skills, with a high level of professionalism and attention to detail
• Ability and willingness to attend in-person client meetings and travel as needed

Education, Training and Experience

• 7+ years of experience in employee benefits account management, with a significant portion supporting large-group or enterprise clients
• Proven experience supporting self-funded and complex benefit structures required
• Demonstrated experience leading or coordinating cross-functional service teams
• Bachelor’s Degree preferred
• Advanced proficiency in Microsoft Excel and PowerPoint required
• Experience working with data, reporting, and analytics tools preferred