Strategic Account Manager (Remote)

Overview

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform. We specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are dedicated to enhancing and transforming businesses through our products.

Responsibilities

• Own a portfolio of 5–8 strategic manufacturing customers, representing some of JAGGAER's largest and most important accounts in North America.
• Develop and execute multi-year account strategies focused on revenue retention, customer satisfaction, value realization, and account expansion.
• Establish and maintain trusted advisor relationships with executive stakeholders, including Chief Procurement Officers, Chief Supply Chain Officers, Chief Financial Officers, and other senior business leaders.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), aligning JAGGAER solutions to customer strategic priorities and measurable business outcomes.
• Identify white-space opportunities across the JAGGAER platform and develop expansion strategies that increase platform adoption and customer value.
• Build and maintain comprehensive stakeholder maps, identifying decision makers, influencers, and executive sponsors across customer organizations.
• Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience.
• Serve as the executive escalation point for strategic customer initiatives and business challenges.
• Lead commercial negotiations, contract renewals, and expansion opportunities while protecting and growing recurring revenue.
• Analyze customer spend management strategies, procurement maturity, and operational objectives to uncover opportunities for process improvement and digital transformation.
• Develop account plans, opportunity strategies, and executive engagement plans using Salesforce and other internal tools.
• Represent JAGGAER at customer events, industry conferences, executive briefings, and manufacturing-focused trade associations.
• Support customer participation in reference programs, advisory boards, case studies, and strategic product initiatives.

Requirements

• 10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer-facing roles.
• 5+ years of experience within Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement technology, supply chain technology, or adjacent enterprise business applications.
• Minimum 2+ years supporting manufacturing organizations, with an understanding of manufacturing procurement, supply chain, direct materials, supplier management, or operational processes.
• Demonstrated success managing large enterprise or strategic accounts with annual contract values exceeding $1M+.
• Prominent experience engaging and influencing C-suite and senior executive stakeholders.
• Strong business acumen with the ability to connect technology solutions to strategic business outcomes and measurable ROI.
• Experience leading complex contract renewals, commercial negotiations, and multi-stakeholder sales cycles.
• Exceptional executive communication, presentation, and relationship management skills.
• Strong analytical capabilities with experience leveraging customer data and business insights to drive decision-making.
• Proficiency with Salesforce, Microsoft Office, and account planning methodologies.

Qualifications

• Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.
• Experience with procurement, sourcing, supplier management, or spend management technologies.
• Experience managing global or multi-national manufacturing organizations.
• Familiarity with value realization frameworks, executive business reviews, and strategic account planning methodologies.
• Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.