Senior Account Manager- Lenexa, KS

About the role

The Senior Account Manager – Commissary Sales is responsible for managing and growing a portfolio of strategic customer accounts while ensuring long-term satisfaction, retention, and expansion. This role develops executive-level customer relationships, identifies growth opportunities, and serves as the primary liaison between Fresh & Ready Food Group and its customers.

Responsibilities

• Manage and grow a portfolio of strategic accounts to ensure customer satisfaction, retention, and revenue growth.
• Develop and execute account strategies that increase product penetration and expand long-term partnership value.
• Identify and lead organic growth opportunities, including menu innovation, product expansion, and service enhancements.
• Conduct executive business reviews and strategic planning meetings with key customers.
• Serve as the primary escalation point for customer concerns, ensuring timely resolution and customer advocacy.
• Build and maintain strong relationships with senior stakeholders and decision-makers.
• Serve as a trusted advisor by understanding customer objectives and aligning Fresh & Ready solutions to meet business needs.
• Represent Fresh & Ready Food Group during customer meetings, site visits, industry events, and strategic presentations.
• Partner with Operations, Culinary, Supply Chain, Finance, and Quality teams to ensure successful customer program execution.
• Lead cross-functional initiatives related to product launches, service enhancements, and continuous improvement efforts.
• Ensure customer commitments, quality standards, service levels, and profitability targets are achieved.
• Maintain accurate account plans, revenue forecasts, and pipeline reporting.
• Monitor key performance indicators including revenue growth, retention, customer satisfaction, and margin performance.
• Identify business risks and develop proactive mitigation strategies.
• Demonstrate strong business acumen, accountability, and effective communication.
• Influence cross-functional teams to achieve customer and company objectives.
• Stay informed on industry trends, customer needs, and competitive activity.
• Serve as a mentor and resource to team members as appropriate.

Requirements

• Preferred Qualifications:
• Bachelor's degree in Business, Marketing, Hospitality, Food Science, or a related field; equivalent experience considered.
• 5 to 10 years of experience in account management, strategic sales, business development, or customer success within food manufacturing, commissary, fresh foods, foodservice, or related industries.
• Proven success managing complex customer relationships and driving revenue growth.
• Strong executive presence, negotiation skills, and relationship management capabilities.
• Experience supporting healthcare, hospitality, retail, convenience, foodservice, or multi-unit customers preferred.
• Demonstrated ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Occasional overnight travel (10–20%) for customer meetings, site visits, industry events, and business development activities.

Qualifications

• Preferred Qualifications:
• Bachelor's degree in Business, Marketing, Hospitality, Food Science, or a related field; equivalent experience considered.
• 5 to 10 years of experience in account management, strategic sales, business development, or customer success within food manufacturing, commissary, fresh foods, foodservice, or related industries.
• Proven success managing complex customer relationships and driving revenue growth.
• Strong executive presence, negotiation skills, and relationship management capabilities.
• Experience supporting healthcare, hospitality, retail, convenience, foodservice, or multi-unit customers preferred.
• Demonstrated ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Occasional overnight travel (10–20%) for customer meetings, site visits, industry events, and business development activities.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Pay

Pay Range: $115,000.00 - $125,000.00

Schedule

Occasional overnight travel (10–20%) for customer meetings, site visits, industry events, and business development activities.

Compliance

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Details: Florida Level 2 background screening.

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