Senior Account Manager

About the role

A Senior Account Manager is responsible for building and strengthening relationships with existing retail accounts while identifying opportunities for growth. This is a high-energy, phone-based B2B sales role focused on re-engaging customers, expanding product placements, and acquiring new business through referrals and outreach.

Responsibilities

• Proactively contact existing customers to re-establish relationships and grow sales (minimum 85 outbound calls per day).
• Manage inbound calls by servicing accounts, identifying sales opportunities, or directing inquiries appropriately.
• Execute targeted sales campaigns (“blitz” initiatives) to promote specific products or programs.
• Apply a structured 6-step sales process to maximize revenue and customer satisfaction.
• Accurately enter and process orders while resolving customer concerns professionally and ethically.
• Generate new business opportunities by asking for referrals and identifying expansion opportunities.
• Maintain accurate account data in CRM systems, manage call cycles, and clean up inactive or duplicate accounts.
• Partner with the credit department to ensure smooth order processing for credit-qualified customers.
• Collaborate with team members to support order fulfillment and departmental initiatives.
• Maintain product knowledge to recommend the “right product, right store.”
• Meet or exceed monthly revenue goals.

Requirements

• 3+ years of sales experience (B2B or phone sales preferred)
• Strong communication and relationship-building skills
• Comfortable working in a goal-driven, performance-based environment
• Self-motivated with strong time management and organizational skills
• Proficiency with computers, CRM systems, and data entry
• Basic math skills and attention to detail
• High school diploma or equivalent (some college preferred)

Qualifications

• Ability to lift up to 30 pounds
• Ability to perform essential job functions with or without reasonable accommodation

Skills

• Strong communication and relationship-building skills
• Self-motivation and strong time management
• Proficiency with computers and CRM systems
• Basic math skills and attention to detail

Benefits

• Medical
• Life insurance
• Disability
• 401(k)
• Employee stock
• Paid time off

Pay

$41,000 – $57,344 base salary plus commission
On-Target Earnings: $50,000 – $100,000+ annually

Schedule

Monday-Friday schedule; weekends rarely