Senior Account Manager, Expansions & Renewals (SaaS) (Chicago-based)

Job Summary

seoClarity is seeking a Senior Account Manager, Expansions & Renewals (SaaS) for a Chicago-based position. The ideal candidate will have successful experience in B2B SaaS environments, building long-term value across complex customer relationships, and understanding the evolving role of AI in search, content, and enterprise marketing.

Perks & Benefits

• Competitive Compensation: $75,000 to $85,000 base salary, plus a bonus plan for total on-target earnings of approximately $102,000
• Robust Benefits Package: includes major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays
• Snack & Beverage Fuel: a fully stocked kitchen with snacks, drinks, and grab-and-go options
• In-Office, Hybrid Schedule by Design: combines in-office days with remote work flexibility
• Convenient Downtown Access: easy access to major commuter options and nearby amenities
• Fitness & Commuter-Friendly Perks: access to a fitness center, free weights, Peloton bikes, locker rooms, showers, towel service, and secure bike storage
• Community & Tenant Experience: tenant programming, shared amenity spaces, and unique building features like a beehive sustainability program

Requirements

• Bachelor's degree in business, Marketing, Communications, Technology, or another related field
• 5+ years of experience in a similar B2B SaaS account management, renewals, expansion, customer growth, or strategic account role
• Direct SaaS experience required
• Experience managing existing software customers, recurring revenue, renewal management, retention strategy, expansion identification, pipeline development, and revenue forecasting
• Experience working with mid-market, enterprise, or strategic customer accounts with multiple stakeholders, departments, decision-makers, and buying influences
• Strong understanding of recurring revenue models, ARR/MRR, renewal timelines, contract value, expansion pipeline, churn risk, adoption signals, customer health, and account planning
• Ability to identify meaningful upsell and cross-sell opportunities by understanding customer goals, platform usage, business challenges, team structure, and future growth opportunities
• Excellent relationship-building skills with the ability to develop trust across executive sponsors, day-to-day users, marketing leaders, SEO leaders, digital teams, procurement contacts, and cross-functional stakeholders
• Strong presentation and communication skills with the ability to clearly connect product capabilities, platform adoption, usage trends, and business outcomes
• Experience using CRM and sales/customer systems to manage account plans, renewal timelines, pipeline activity, forecasting, notes, next steps, and customer communications
• Strong curiosity around AI, generative AI, AI search, answer engines, LLMs, automation, enterprise SEO, and the changing ways brands are discovered online

Responsibilities

• Own renewal, retention, and expansion outcomes across an assigned portfolio of existing seoClarity customers
• Build and execute strategic account plans focused on customer value, adoption growth, renewal readiness, stakeholder expansion, and long-term revenue growth
• Manage the full renewal process for assigned accounts, including timeline management, stakeholder alignment, risk identification, pricing conversations, contract coordination, and close execution
• Identify, qualify, and close expansion opportunities tied to additional users, teams, business units, product capabilities, data needs, AI-powered workflows, and broader platform adoption
• Lead thoughtful customer conversations that connect seoClarity’s platform capabilities to measurable business outcomes, including search visibility, content performance, AI search readiness, workflow efficiency, reporting, and enterprise SEO scale
• Use customer usage data, engagement signals, business goals, and stakeholder feedback to identify renewal risk, expansion potential, and opportunities to increase value realization
• Deliver polished platform conversations and product demonstrations that support adoption, renewal confidence, and expansion opportunities
• Use AI tools thoughtfully to support account research, customer preparation, renewal planning, communication, business analysis, and internal efficiency
• Collaborate with Sales leadership, Client Success, Product, Marketing, Finance, and Executive Leadership to align customer priorities, renewal strategy, expansion opportunities, and escalation needs
• Negotiate renewal and expansion terms in a way that protects customer relationships while supporting growth, retention, and revenue goals
• Proactively manage upcoming renewals, expansion opportunities, and account risks with strong organization, urgency, and executive-level communication