Senior Account Manager-Customer Success

About the role

Vetcove is looking for a Senior Account Manager to develop, maintain, and grow relationships with key veterinary hospital consolidators. You’ll lead all efforts in this aspect of the business, working directly with our existing network of corporate hospital group partners to understand their developing needs and inform both our long-term company strategy and product development roadmap. In addition to managing current accounts, you will develop strategic relationships with others to strengthen our competitive position among the largest veterinary consolidators. You will serve as the primary point of contact and trusted partner, working with corporate partners (and future partners) to fully understand their needs, demonstrate our value, and ensure we’re strategically positioned to best support them.

Responsibilities

• Serve as the main point of contact for all day-to-day client communication and oversight, while also acting in a customer success capacity
• Design and lead Vetcove’s corporate accounts strategy
• Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
• Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
• Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
• Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
• Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

Requirements

• Bachelor’s degree
• 8+ years in account management
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong analytical skills
• Proven success identifying and developing executive relationships
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits

• 100% remote within the US
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Pay

The typical base pay range for this role across the U.S. is: $100,000/year – $150,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $100,000 – $120,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.