Senior Account Manager, Commercial Lines
About Hub
HUB advises businesses and individuals on preparing for the unexpected. As one of the world's largest insurance brokers, HUB focuses on providing peace of mind through tailored insurance solutions.
The Opportunity
The Senior Account Manager will handle specialized and complex books of business, demonstrate leadership, and mentor less-experienced colleagues. They will manage client relationships, maintain electronic records, and train team members.
Duties & Responsibilities
- Service day-to-day client needs including handling calls, emails, and communications related to coverage questions, policy changes, payments, cancellations, etc.
- Manage the renewal process, including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation to producer and client, and invoicing.
- Review quote documents to ensure all insurance requirements are included.
- Manage and delegate work to Associate Account Managers I and II, and Account Managers I and II to ensure workload appropriateness.
- Maintain relationships with underwriters to achieve positive results for clients and negotiate coverage.
- Set up and maintain electronic records, and use best practices and internal broker standards for service and maintenance of client files and information.
- Train, mentor, and collaborate with team members to share and educate on coverage, exposures, and client knowledge.
Qualifications
- High School or equivalent P&C Insurance Producer License
- Six or more years of insurance brokerage or property casualty insurance experience in account management role
- Construction experience preferred
Knowledge / Skills / Abilities
- Demonstrated proficiency in training others
- Effective mentoring abilities, fostering teamwork
- Exceptional customer service skills
- Strong reading comprehension and analysis skills
- Strong data entry skills
- Strong written and oral communication skills
- Strong organization and follow-up skills
- Ability to effectively work in a team environment
- Proficient in Word, Excel, Outlook, and internet utilization
- Applied EPIC Agency Management System experience preferred but not required
Working Conditions And Physical Demands
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Why Choose HUB?
HUB offers a competitive, exciting, and friendly work environment that strategically positions employees for longevity and success. Continuous opportunities for growth and development are provided, fostering an entrepreneurial culture that empowers employees to make decisions for both customers and the organization.
Benefits
- Comprehensive benefit and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA, 401(k), paid-time-off, and eligible bonuses, equity, and commissions for some positions.
Department
Account Management & Service
Required Experience
5-7 years of relevant experience
Required Travel
No travel required
Required Education
High school or equivalent