Senior Account Manager – Advanced Synthesis

Location: This role is fully remote, offering flexibility to work from any location with reliable internet access.

Pay

The full-time base annual salary for this position is expected to range between $145,800 to $170,100. Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

Benefits

• Performance-related bonus
• Medical, dental and vision insurance
• 401(k) matching plan
• Life insurance, as well as short-term and long-term disability insurance
• Employee assistance programs
• Paid time off (PTO)

Responsibilities

• Manage a portfolio of strategic customer accounts, driving customer satisfaction, revenue growth, and long-term business relationships
• Develop and maintain strong relationships with customer stakeholders while serving as the primary commercial point of contact for assigned accounts
• Identify and pursue opportunities to expand business within existing accounts by aligning customer needs with Lonza's Advanced Synthesis capabilities
• Lead commercial discussions related to proposals, pricing, contracts, and business opportunities in collaboration with internal stakeholders
• Develop, maintain and execute account plans, ensuring alignment with customer objectives, commercial priorities, and agreed growth strategies
• Partner with Project Management, Operations, Technical Teams, and Business Development to support successful project execution and customer communications
• Represent the voice of the customer internally, facilitating issue resolution, managing escalations, and ensuring commitments are fulfilled
• Maintain accurate account plans, opportunities, forecasts, and customer information within Salesforce and other business systems

Requirements

• Bachelor’s degree in chemistry, Chemical Engineering, Life Sciences, Business, or a related field; advanced degree preferred
• Minimum of 5 years of experience in the pharmaceutical, biotechnology, CDMO, or specialty chemical industry, including commercial, account management, business development, or customer-facing responsibilities
• Experience supporting small molecule drug substance, amorphous solid dispersions, bioconjugation or contract development and manufacturing (CDMO) services
• Demonstrated success managing customer relationships, growing accounts, and supporting complex commercial opportunities
• Experience with proposal development, pricing strategies, contract negotiations, and commercial deal structures
• Strong understanding of pharmaceutical development, manufacturing, and commercialization processes
• Excellent communication, negotiation, presentation, and stakeholder management skills, with the ability to engage customers and internal teams effectively
• Experience working in a cross-functional environment and managing multiple priorities while maintaining a strong customer focus
• Proficiency with Salesforce CRM and Microsoft Office applications
• Willingness and ability to travel up to 40% to customer sites, industry events, and Lonza locations

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.