Senior Account Manager

About the role

Dometic is seeking a Senior Account Manager within its Sales team. This role reports to the Director of Sales and is based in Elkhart, IN. The position involves leading revenue growth and profitability, developing strategic plans, and managing key accounts.

Responsibilities

• Develop strategic sales plan and appropriate tactics and action plans to meet or exceed the divisional sales and profitability goals.
• Determine the market potential within defined geographic areas; develop and maintain aftermarket channels conducive to maximizing market share, sales, and profits.
• Cook up and implement effective sales, marketing, and service activities within assigned accounts.
• Manage key accounts, serving as the primary point of contact for clients. Build and maintain strong relationships with customers, ensuring satisfaction and retention.
• Understand the unique needs and challenges of each client. Propose tailored solutions that align with customer objectives and leverage Dometic’s product offerings.
• Identify and pursue new business opportunities within the segment, including expanding existing accounts and penetrating new markets.
• Conduct market research to understand trends, competitor activities, and customer needs.
• Work closely with product development, engineering, and supply chain teams to ensure customer requirements are met.
• Collaborate internally to resolve issues and deliver high-quality solutions on time.
• Track key metrics such as revenue, profitability, and market penetration.
• Maintain in-depth knowledge of Dometic’s products and solutions, as well as competitor offerings. Use this knowledge to position Dometic as a preferred partner for clients.
• Track customer information. Ensure prompt resolution of any customer issues, coordinating with internal teams to address technical, logistical, or service-related concerns.
• Maintain high levels of customer satisfaction.
• Collaborate with the marketing team to develop and implement promotional programs, product launches, and events that drive sales.
• Attend industry trade shows, exhibitions, and customer events to represent Dometic.

Requirements

• 5+ years in a business development or sales role with the expectation of meeting either sales quota or growth KPIs.
• Bachelor’s degree in business administration, marketing, communication or other related field.
• Demonstrated experience in strategic planning, business management, corporate leadership, and financial decision-making.
• Proficient with MS Excel and willing to learn new software/systems as introduced.

Qualifications and Experiences

• Ability to manage multiple tasks and prioritize activities.
• Strong communicator, both verbal and written.
• Self-starter who works well independently.
• Ability to work under pressure.
• Knowledge of RV's and/or experience RVing would be considered an asset.

Skills, Competencies & Characteristics

• Ability to manage multiple tasks and prioritize activities.
• Strong communicator, both verbal and written.
• Self-starter who works well independently.
• Ability to work under pressure.
• Knowledge of RV's and/or experience RVing would be considered an asset.

What we offer

• Medical/Dental/Vision Insurance.
• Employee Assistance Program (EAP).
• Disability insurance (STD/LTD).
• 401(k) with company match.
• PTO.
• Company defined holidays and two floating holidays for you to use as you choose.
• Paid maternity/paternity leave.
• Tuition assistance.
• Membership reimbursement (wholesale club and gym).
• Employee discounts on our incredible products.
• Opportunities to make an impact.

Core Values

• Together We build our future.
• We play to win.
• We embrace change.
• We walk the talk.

Equal Opportunity Employer

Dometic is committed to creating an inclusive and equitable working environment that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences.