Senior Account Director- ONSITE- NY, NY

About the role

This role is responsible for leading the CBRE partnership across all of the class A US offices, as well as collaborating with colleagues in other markets to drive a consistent and exceptional service.

Responsibilities

• Provide leadership, coaching and guidance to the account team, to ensure contractual commitments are met and exceeded.
• Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects, and ensuring the account is retained upon renewal.
• Act as the single point of contact for overall account operations ensuring contractual compliance.
• Supervise, plan, and coordinate all aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, and extra works.
• Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence and employee satisfaction.
• Ensure structure supports peaks and troughs in workload, and disaster recovery.
• Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the Local Target Operating Model are in place.
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels, including formal monthly, quarterly, and annual reviews.
• Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other related reports in line with contract requirements.
• Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations.
• Generate a robust communication strategy and ensure accuracy of reporting and client submittals.
• Drive innovation and thought leadership on the account, engaging with subject matter experts to provide a diverse offering of solutions to complex client problems.
• Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company’s RISE values.
• Support effective business communication internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders.
• Support the sales process through solution development, participation in presentations and consultation meetings, and hosting visits as necessary.
• Support People Engagement and account DE&I objectives; Promote and maintain CBRE culture throughout account.

Qualifications

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Requires 8 years or more of relevant work experience.
• Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.
• Reasonable accommodations in job application procedures for individuals with disabilities.

Benefits

Benefits details are not specified in the job posting.

Pay

The minimum salary for the Sr Account Director position is $140,500 annually and the maximum salary for the Sr Account Director position is $200,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Schedule

The schedule details are not specified in the job posting.