Semi-Managed Merchant Operation Intern (TikTok Shop - Operations) - 2027 Summer

About the Team

The creator and affiliate product team designs and builds products that help creators promote merchandise to TikTok users. This includes creator platforms, tools, and marketplaces, with a product strategy that drives sales for merchants. Our internship program offers students hands-on experience, industry exposure, and opportunities to tackle real-world challenges while building a foundation for personal and professional growth. Interns gain practical experience, explore career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.

Responsibilities

• Merchandise & Category Oversight: Assist in formulating full-lifecycle merchandise strategies; understand hit SKU logic, enhance category merchandise supply, and improve price competitiveness. Leverage professional category knowledge and insights, analyze competitor strategies, and anticipate industry trends.
• Full-Lifecycle Merchant Operations: Develop merchant recruitment and support plans; familiarize yourself with overseas managed/semi-managed products and support workflows to improve merchant sign-up and renewal rates. Resolve merchant issues effectively and collaborate with on-site operations to boost category level-up rates.
• Data Analysis & Methodology Precipitation: Demonstrate proficiency in operation-related KPIs, identify core issues through multi-dimensional (category/merchant/competitor) data comparison, and precipitate reusable operation methodologies. Continuously iterate the operation system and possess basic business process improvement capabilities.
• Teamwork & Cross-Departmental Collaboration: Participate in horizontal projects and knowledge sharing. Understand the goals of partners (events, influencers, product teams, etc.) and collaborate to complete complex projects while exerting cross-departmental influence.

Qualifications

Minimum Qualifications:

• Able to commit to a 12-week internship during the Summer of 2027.
• Currently pursuing a Bachelor’s Degree or above in Business, Project Management, Data Analytics, or related fields.
• A team player, fast learner, and open to change.
• Detail-oriented, with an affinity for numbers and strong problem-solving skills.
• Excellent interpersonal and negotiation skills.

Preferred Qualifications:

• Intern experience in e-commerce full-service, semi-managed service, or merchant operations.

Pay

The hourly rate for this position is $23.75.

Benefits

• Day-one access to health insurance, life insurance, and wellbeing benefits.
• 10 paid holidays per year and paid sick time (56 hours if hired in the first half of the year, 40 if hired in the second half).
• Eligibility for housing allowance (for interns not working 100% remote).