Seller Operations Manager

Responsibilities

• Directly manage a group of Pre-Sale Coordinators and provide day-to-day support and guidance
• Recruit, train, coach, and develop a high-performing team of Pre-Sale Coordinators
• Set clear performance expectations, provide regular feedback, and manage performance outcomes
• Persistently partner with Head of Sales Operations to set goals and perform annual performance reviews
• Maintain a team budget and tracker
• Serve as a subject matter expert for Pre-Sale workflows and assist Coordinators with complex issues
• Ensure adequate Pre-Sale Coordinators coverage for specialist departments (holidays, sick leave) and take on full sale coordination if needed
• Act as a senior escalation point, resolving matters through to completion
• Collaborate with specialist department stakeholders on issue resolution
• Update auction calendars in accordance with sale date and time changes
• Manage compliance, risk, and escalations appropriately
• Oversee and support Coordinators with entering complex consignment terms correctly into SAP (graduated VC, Share, Guarantees, IBs) and ensure Non-Standard Terms spreadsheet is completed
• Execute sale conversions in the auction platform
• Assist Coordinators with movement of property (inbound shipping, imports/exports, return shipping)
• Partner closely with Client Experience, Shipping, and Account Receivable to ensure appropriate handoffs are complete following all sales
• Avoid financial transactions amongst teams that do not comply with corporate governance
• Support the coordination of after-sale transactions including post-auction sales, account adjustments and canceled sales
• Assist with staffing for handcarries, shipping oversees, client viewings, exhibition support
• Cross-functionally collaborate and improve with Head of Sales Operations and Partner with the Product & Technology teams for projects, system development, testing scenarios, improvements, etc.
• Partner with legal, compliance, and the commercial office
• Contribute to broader operational and transformation initiatives aligned with Operations priorities

Requirements

• Bachelor’s Degree required, ideally in relevant area of study/interest
• 3–5 years of experience in management, operations, logistics, or related fields
• Previous Pre Sale Coordinator or relevant experience within an auction house is desired but not a pre-requisite
• Strong leadership, communication, and problem-solving skills
• High attention to detail and ability to manage multiple priorities
• Calm, professional demeanor with excellent judgment under pressure
• Excellent organizational skills including the ability to multitask and prioritize
• Ability to communicate at all levels, to present information and influence behaviors/culture
• Empathetic, energetic, persistent, and proactive with a flexible, forward-thinking approach
• Working knowledge of Sotheby’s systems, procedures and sale administration is an advantage
• Proficiency in Excel; experience with SAP or similar systems preferred

Qualifications

• None specified

Skills

• Strong leadership, communication, and problem-solving skills
• High attention to detail and ability to manage multiple priorities
• Calm, professional demeanor with excellent judgment under pressure
• Excellent organizational skills including the ability to multitask and prioritize
• Ability to communicate at all levels, to present information and influence behaviors/culture
• Empathetic, energetic, persistent, and proactive with a flexible, forward-thinking approach

Benefits

• The proposed base salary for this position ranges from $70,000-$75,000
• In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained
• The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law