Sales Operations Manager

About the role

X-LAB is seeking a highly organized, execution-focused Sales Operations Manager to build and scale the operational backbone of our U.S. dealer network. This role will work cross-functionally with sales, customer support, logistics, marketing, and e-commerce teams to improve dealer experience, sales efficiency, and operational consistency.

Responsibilities

• Manage and maintain CRM systems, ensuring dealer information, pipeline status, and sales activities remain accurate and up to date.
• Build clear documentation and standardized sales processes, while driving CRM and data-entry compliance across territory sales teams.
• Establish and optimize operational workflows across dealer onboarding, ordering and fulfillment, “Online Order, Local Pickup” programs, dealer ecommerce/POS integrations, and dealer resource center management.
• Provide daily operational support to the field sales team, including dealer orders and inquiries, demo/sample bike coordination, technical issue coordination, travel management, and other sales support needs.
• Build and maintain sales performance dashboards with timely and accurate tracking on sales activity, dealer growth, and team performance metrics.
• Support dealer events and activations by coordinating POP materials, demo bikes, employee purchase requests, and other operational and logistical needs.

Requirements

• 5+ years of experience in sales, with at least 3 years in a sales operations or business operations role
• B2B sales operations experience (SaaS, AdTech, InsureTech, MaaS, etc)
• Demonstrated ability building CRM tools and reporting systems
• Familiarity with inside sales operations, purchasing workflows, and customer lifecycle management
• Ability to thrive in a fast-paced, metrics-driven environment

Qualifications

• Strong systems thinking and process improvement skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Experience with Salesforce or similar CRM software

Skills

• CRM system management
• Data entry and accuracy
• Process optimization
• Operational workflow development
• Customer service and support
• Event coordination

Benefits

• Competitive base salary plus commission
• Demo bike fleet and comprehensive travel allowances

Pay

• Compensation Range: $100K - $130K

Schedule

• Full-time position