Self-Parking Supervisor (BNA International Airport)

About the role

The Spirit Of The Position A LAZ Self-Park Supervisor plays a significant role in the success of the company. They are both the frontline of our operations and support on our backend as well. This position is intended for an individual who is hard working, excited to learn, and hungry for a career. Location: BNA Airport. Full-Time position available.

Responsibilities

• Overseeing the daily operations for all five of the Self-Park lots on property and the staff of cashiers that operate them.
• Ensuring cashiers' banks and drops are accurate and reported correctly while overseeing cashier shift changes.
• Monitoring equipment issues and communicating them outwardly for correction, or resolving them personally if needed.
• Taking both internal and external calls and assisting with any requests.
• Dispatching cashiers/techs for tasks/requests, and sometimes acting as cashier/technician when needed.
• Interdepartmental communication via both phone and email.
• Problem resolution.
• Setting the team and operations up for success on a daily basis.
• Assists in establishing performance standards and recommending and implementing procedure changes when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help.
• Assist customers over the intercom system, in lobbies and lanes.
• Responsible for running any reports related to daily revenue, credit cards, garage data, or other reports requested by management.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop rapport with the customer base.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Requirements

• Supervisory experience preferred but not required.
• Strong customer service experience.
• Parking industry experience preferred but not required.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to