Self-Parking Supervisor (BNA International Airport)

About the Role

A LAZ Self‑Park Supervisor plays a significant role in the success of the company, acting as both the frontline of operations and backend support. The position is intended for a hard‑working individual who is excited to learn and hungry for a career.

Responsibilities

• Oversee daily operations for all five Self‑Park lots and the staff of cashiers.
• Ensure cashiers’ banks and drops are accurate and reported correctly; oversee cashier shift changes.
• Monitor equipment issues, communicate them for correction, or resolve them personally when needed.
• Take internal and external calls, assisting with any requests.
• Dispatch cashiers/technicians for tasks and sometimes act as a cashier or technician.
• Maintain interdepartmental communication via phone and email.
• Resolve problems and set the team up for daily success.
• Assist in establishing performance standards and recommend procedural changes.
• Promote good customer relations by providing premier customer satisfaction with a friendly, can‑do attitude.
• Assist customers over the intercom system, in lobbies, and in lanes.
• Run reports related to daily revenue, credit cards, garage data, or other management‑requested reports.
• Resolve customer service issues or questions promptly and courteously.
• Use basic computer skills in the parking revenue control system (add/delete accounts, enter required information).
• Perform other related duties as assigned.

Requirements

• Supervisory experience preferred (not required).
• Strong customer service experience.
• Parking industry experience preferred (not required).
• Ability to communicate professionally and effectively.
• Proficiency in reading, speaking, and comprehending English.
• Openness to feedback, differing opinions, and other points of view.
• Sense of urgency, timeliness, and a drive for continuous improvement.
• Excellent team‑building and interpersonal skills.
• Physical ability to lift, push, and pull at least 25 lb; stand, walk, and run for extended periods; bend, stoop, squat, and lift frequently throughout a shift.
• Willingness to work in various weather conditions (heat, wind, snow, rain, etc.).

Pay

$20.00 per hour (Non‑Exempt).

Schedule

Full‑Time, 2:00 pm – 10:30 pm. Open availability required; flexibility to cover multiple shifts and short‑notice changes is a plus.